Update 1: I called my EO number this morning and got a lady that sounded overseas and not EO, she put me on hold to reach out to the security department when after holding about 4-5 minutes the call all of a sudden released and some fraud specialist picked up (Not the EO way, so not sure what happened with my call into the EO to begin but anyway).
Fraud specialist asks for account info and verified and takes a minute to read notes and comes back and says back on March whatever you asked for the accounts to be closed, no?
I said, yes.
She said, well that is why they are restricted.
I said a lot has happened since that close request! I was contacted by EO and after they researched and reached out to your department it was agreed that my personal QS would remain closed if no more documents were provided but the 2 Spark cards were not involved with the original issue and therefore could be re-opened.
She says I have no notes on anything after closure! Do you have EO contact and name?
I said yes, and gave her that name and she placed me on hold to try to reach that department.
I was transferred to a new EO rep and was given information on my "NEW" Fraud specialist for "NEW" restrictions on the accounts but she had ZERO notes or info on why there was a new restriction and simply said she would have to send an email over to the specialist to contact me.
I said don't you see an issue here that my accounts have been restricted for weeks now and there are zero notes in the system since March 28 when I requested my accounts to be closed but your department re-opened them in April, and there have been no e-mails, no phone calls, and no letters pertaining to the new restriction and if this is the ONLY guy I can talk to, shouldn't there at least be a memo in my accounts so when I call into your overseas rep I don't end up playing a game of Telephone with a 4-year-old?!
She apologized but never could give me any answer other than she would send a note for him to call me to discuss the new issue.
I'll be back after I talk to him but this definitely feels like I need to terminate this relationship again and move on... the fraud feels like it's being committed on their side now when someone can lock an account and not leave any notes or make any contact to the cardmember so it's an option to resolve and I told that to the EO lady.
