@Anonymous wrote:
Just had a very confusing interaction with Cap One Customer Service today. I requested a CLI on my Venture One card approximately 3 weeks ago and heard nothing. When I called today, they advised me that because I had a fraud alert as well as freezes on all 3 of my CR's, they were unable to process my request. This was strange as two other CLI's for my other Cap One cards were recently approved after only answering security questions to unlock the fraud alerts. The rep seemed confused and for some reason, advised me that Cap One offfers Transunion credit tracker. I don't know what this had to do with anything I was asking, but I advised her that I was well aware of this feature and inquired as to why, if Cap One provides this info to their customers and they are well aware of the info being provided, why can't they use said info to authorize a CLI. She seemed perplexed at the question. With this, I advised her that although this is the Cap One card I use most, I will now limit my use of the card which carries a measly $3000 limit as I see no reason to spend a fee unlocking my three freezes when there was no guarantee of a CLI.
If there were able to do it for your 2 other cards, I suggest you call back and speak with someone else. They may also not be doing this - giving CLI because you probably don't qualify for a CLI yet on your Venture.
i say this because if you got CLIs with your reports frozen, it was because it was time for an increase... Remmeber, some people have gotten a CLI early on their Venture while others haven't.
