This could be a new change with Cap One. I know when you combined accounts it reset your CLI eligibility date. Hopefully someone else can confirm soon.
Wow, I lucked out. I combined my Quicksilver into my Venture just over a week ago online. I've done account combos at least 3 times now over the years.
I haven't had a CLI in over a year so i merged them. Use to get CLIs every 6 months.
Yeah I also spoke with a CSR and they told me it was removed while they "upgrade" the process. Sounds reasonable given the recent site upgrade/change, but who knows. Hoping it will return soon as I just became eligible myself to combine two accounts.
I cant find a way to do it under the "i want to" part of the website.
It's true. I called today and was told it's not available right now & to call back in a few months to check if it's back. I meant to do this a LONG time ago and didn't. Took for granted it would be there. So I closed the other account. It had an annual fee and I didn't want to pay it.