Capital One

[Anonymous]

Well i tried to request a CLI like i do every month and of course i was denied. The weird thing is when i got the reason for denial it wasnt the usual "a credit limit increase on your account is not available. It said "we are reviewing our policies on credit limit increases and until we are finished you may not be granted an increase" or somthing like that. Have any of you go that message? if not you should ask for an increase and see what it say because it will be a SP anyways.

[Anonymous]

hmmmm... thats strange. Hopefully they are going to start becoming better at CLI. Just curious, did you do it over the phone?

[CruzImperial]

I just finished chatting with a Cap1 CSR and here is how it went:

Hi and welcome to our Capital One chat service! One of our Balance Transfer Specialists will be right with you. Your chat may be monitored and recorded.

You are now chatting with 'Lindsay'

Lindsay: Thank you for visiting Capital One's Balance Transfer Chat. I'd be happy to answer any questions you may have about balance transfers.

Lindsay: Who do I have the pleasure of chatting with today?

you: XXXX

Lindsay: Hi XXXX.

Lindsay: How may I assist you with the Balance Transfer?

you: I would like to do a balance transfer but the amount I´d like to transfer exceeds my credit limit

Lindsay: One great feature is that you don't have to transfer the entire amount of your balance with the other company. You can transfer the amount that you have available on this account so you can start saving.

you: I have had an account with Capital One for a year and a half and I only have $500 limit

Lindsay: I am sorry to hear that, XXXX.

Lindsay: May I know the available credit on your account, XXXX?

you: $500.29

Lindsay: Thank you for confirming.

Lindsay: You can transfer up to your available credit including the transfer fee if any.

Lindsay: Would you like to process the transfer or would you prefer me to complete it?

you: Capital One is one of my oldest credit card accounts yet has the lowest credit limit of all my cards. Is there a way you could increase my limit?

Lindsay: Let me transfer you to the concerned department who will be happy to assist you to check and see if you are eligible for a credit limit increase.

you: thank you

Lindsay: Please bear with me a moment, while I'll transfer your chat to the concerned department.

Lindsay: You're welcome.

Please wait while I transfer the chat to the appropriate group.

You are now chatting with 'Stevenson'

Stevenson: Thank you for visiting Capital One. I'd be happy to help you with your account questions. Whom do I have the pleasure of chatting with today?

you: XXXX

Stevenson: Hi XXXX

Stevenson: How may I assist you today?

you: I would like to do a product change

Stevenson: Please could you be more specific?

you: I would like to change my current account to a Cash Rewards account

Stevenson: Let me check that for you if there is any offer on your account for that.

Stevenson: To better assist you, I will need to verify a few pieces of information so that I may access your account to check on that for you. Is that ok?

you: yes

Stevenson: Thank you.

Stevenson: In order to access your files, would you please provide me with your first and last name as it appears on your card, followed by your billing zip code and the last four digits of your Capital One card number, date of birth, and last four digits of your Social Security number?

you: SFJNWSNIEARGNAJDVB

you: SJFONSDOGU

Stevenson: Thank you.

Stevenson: Kindly allow me a minute or two to review your account and get back to you.

you: Okay

Stevenson: Thank you.

Stevenson: Thank you, however I am unable to locate an account with the information provided. Could I have you please verify the phone number that would be on file?

you: XXXXXXXXXXXX

Stevenson: Thank you.

Stevenson: Please confirm your full date of birth too?

you: XXXXXXXX!!!

Stevenson: Thank you.

Stevenson: Thank you for your patience!

Stevenson: I see that you have already enrolled for the cash rewards on your card and you have cash rewards of $10.21  on your account.

Stevenson: Let me tell you how you can view details about your Rewards.

Stevenson: From the Customer Service tab you will see a link called "Rewards" beneath the "Manage Your Account" category. If you click on this link you will be sent to our rewards screen. Click the Explore Rewards button next to the account you would like see rewards details or redemption options.  

you: Yes, sir. That´s the standard cash back Capital One gave me with my Journey card.

you: I would like to upgrade my card to a Cash Rewards Mastercard

Stevenson: Currently you don't have offer for the Cash Rewards Mastercard on your account.

Stevenson: If there is any offer we will let you know in the mail

Stevenson: And also you can go ahead and apply for the new Cash Rewards Mastercard too.

you: Can you increase my credit limit?

Stevenson: Let me check that for you.

Stevenson: Let me go ahead and process the request for the credit limit increase for you

you: I don´t want an inquiry in my credit report

Stevenson: I understand your concern about your credit history. I assure you that any reviews we do to determine your eligibility for changes will not negatively impact your credit report or credit score.

Stevenson: The inquiry is considered a Soft Credit Inquiry and soft inquiries are viewable by you and not potential lenders.

Stevenson: A soft credit inquiry is a tool we use to review your credit status to make account decisions. It is only evident on the version of the report you receive.

you: A soft pull is understandable, please go ahead.

Stevenson: Thank you.

Stevenson: Thank you for your patience!

Stevenson: I have submitted a request for your account to be reviewed. This will occur within 10 business days. If your request is approved, the new credit limit will appear on your statement within 1-2 billing statements.

Stevenson: You will receive a letter confirming this decision with the specific reason for this  within 7-10 business days.

Stevenson: My suggestion for you is to definitely keep your account in excellent standing, keep making your payments on time and keep using our card for your purchasing needs.

Stevenson: Doing these things will make your account look great, and are some of the things we look at when reviewing accounts for better terms.

Stevenson: I want to make sure your account is set up well for the future.

you: Thank you. Is there a phone number I could call to?

Stevenson: You're welcome.

Stevenson: Let me help you with that.

Stevenson: Please  contact 1-800-955-7070. You will be directed to an  agent who will be happy to handle your request.

Stevenson: Is there anything else I can help you with today?

you: Is that number for the Credit Analysts department?

Stevenson: They will be happy to connect you there.

you: What department is that phone number from?

Stevenson: That is for the customer service number  they will transfer your call to the Credit Analyst department.

you: Okay, thank you Stevenson and have a good night!

Stevenson: You're welcome.

Stevenson: Thank you for chatting with us! If you'd like to provide feedback about your experience with us today, please click the button that reads “End Chat” at the top right of your screen and answer a few quick questions. We would really appreciate it.

Stevenson: We appreciate your business. Thanks!

Stevenson: Take care and have a great time

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I smell big BS from all this. Rep can´t even locate my acc ffs. Will call the backdoor number tomorrow and see what they can do.

[Anonymous]

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@CruzImperial wrote:

I smell big BS from all this. Rep can´t even locate my acc ffs. Will call the backdoor number tomorrow and see what they can do.

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why do you put yourself throught the headache man? you have some great accounts in your sig, why are you still bothering with cap one? close the card move on lol

[CruzImperial]

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@Anonymous wrote:

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@CruzImperial wrote:

I smell big BS from all this. Rep can´t even locate my acc ffs. Will call the backdoor number tomorrow and see what they can do.

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why do you put yourself throught the headache man? you have some great accounts in your sig, why are you still bothering with cap one? close the card move on lol

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lol I like to give these people hell. Anyways, I called today and got nowhere.

Machine: "It looks like there´s more than 10 minutes wait to get to a representative. To return to the main menu, say.."

Me: *hangs up*

[jsucool76]

read in another thread that someone spoke to a representative in the executive office today who said that cap1 was realizing that a lot of people are closing their accounts because cap1 refuses to give them CLIs, so they are beginning to put out CLIs to some people as tests, dipping their feet in the water as opposed to jumping in head first, and that if all goes well, in the very near future, they plan to give CLIs to their rebuilding, average, fair, and excellent credit customers. 

-crosses fingers-

[Anonymous]

Hi! I would love to increase my CL on my Platinum card...can someone PM me their backdoor office number? Agents on the phone keep giving me the run-around. Thx!

[pizzadude]

Cap1 does not accept consumer initiated CLIs on the majority of their cards.

[mocha82]

I am going through the same thing with Capital One.  I went through the Credit Steps program and received an increase from $300 to $500 as promised.  Since then ...Nada.  I have had the card since December 2010.  I'm going to hold out through the holidays to see if they offer anything.  If not,  I doubt I will keep the card

[Anonymous]

Capital One facts:

No CLI

No GW

Useless customer service and "executive office"

My advice is to use their cards as intended to build your credit an move on. I have searched hopelessly to find any REAL success stories. It is so rare for CLI's that the time invested is not worth it. GW's are non-existant...again, the time invested is definitely not worth it (especially for those lied to by CSR's).

They should do themselves and all of us a favor and go fully automated...we would stop wasting our time at that point, they would save millions and maybe pass a little on to the consumer.