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Thanks OP. As this may have been discussed on here, I hadn't noticed it until this post. How weird. It all makes sence now. My journey had been Platinum, QS1 then to QS. This explains why the APR is by far my worst and they won't/can't do squat about it and its like pulling teeth to get any CLI.
@Anonymous wrote:
I emailed EO got a call from Denise and was informed that the email that gives me a balance alert(titled your requested balance summary)can't be changed to reflect the current card. In my case I started with a Platinum and have product changed to Quicksilver. I learned that I have a Platinum card with Platinum benefits but my plastic card is QS as well as when I log in to my account and statements reflect QS and I get QS rewards. They purposefully make it confusing. The executive office put me through to internet/ IT Dept and they explained that the benefit that the card originally started with will never change.
The benefits are rental car insurance and price protection that sorta thing.
Platinum:
benefits
The actual account
QS:
Rewards
Online
Statements
Sign up for balance summary emails and see what account product it references if you want to know your accounts bucket ( probably where you started).
Once a Plat always a plat no matter what the name of the card is. Look on the back. It has Plat. So in a way you are bucketed to the Plat benefits until like a few and very few lucky people get upgraded to a WMC or WEMC. And thats not written in stone.
When this sort of thing happens, it's time to move on to another lender and just close the Capital One card. AAoA is overrated.
@CramEiko wrote:Thanks OP. As this may have been discussed on here, I hadn't noticed it until this post. How weird. It all makes sence now. My journey had been Platinum, QS1 then to QS. This explains why the APR is by far my worst and they won't/can't do squat about it and its like pulling teeth to get any CLI.
Same here. I received one increase on my platinum that is over 6 years old. I’ll admit my scores probably have a lot to do with this but one increase in 6 years? Has to be bucketed. My secured card unsecured 8 months back. When it unsecured they bumped it to $500 and that was it. If I just so happen to be approved for an Amex in a couple of months I am dumping Cap 1.