Unfortunately it sounds like the usage of the card struck them as risky and they flagged you for potential fraud. When you sent them documentation and they couldn’t verify it, that’s the kiss of death for the account. They will close it eventually. Sorry but there’s not really a process with Capital One to get these decisions overturned. You can try emailing the EO but Capital One is 99.9% automated — whatever the computer decides is final.
I wouldn't do anything until your BT processes, then keep paying it and move on to another card.
Your description of your usage patterns for the card sound suspicious or at least highly unusual.
Capital One obviously thought so too or you wouldn't have had all the identity verification.
I've never been asked to do that with several decades of credit history.
Some questions or comments:
What other cards or credit history do you have?
What income did you report to them to be spending $5K per month?
Was any of that spending "manufactured spending" on gift cards, money
orders, funding other bank accounts or the like?
That's a pretty high monthly spend for most people unless they have
their own business or a very high income.
What documentation were they unable to verify?
If you reported high income, it seems you would have gotten higher than
$20K limit. So I'm confused.
And then within about three (?) months of opening, you were pushing the $20K limit with a combination of $10K spending and $9K balance transfer. Whatever it was, you definitely made them nervous about your intentions, account activity patterns, etc. So they flagged you. Most people just don't spend that way
You transfered $9k to Savor or Savor One?
Savor has no 0%, right?
If so, that itself seems like a red flag.
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What types of businesses were you trying to use your Savor card? I just got mine a couple months ago and literally used the heck out of it and never had an issue? Capital One is *known* to love heavy usage, so it seems there's something else amiss. In the end, the BT may have sent a red flag up, as this card isn't really geared towards that.
When they asked you for verification documents, did you make sure the scans were clean and ledgible?
If there's one near you, you could try going into a Cap One branch and seeing if they can authenticate your documents there and calling in for you. I went to one of their "Cafe" branches when I tried for a CLI on my Union Plus card and they called directly to underwriting (Only to find out later that they won't do CLI's on that "product"). But that's how I eventually found out the real reason I could never get a CLI out of them.
I think OP meant he BT-ed 9k from Savor to his other card.
OP, I hope you can get this resolved, but if not, just move on. I am not particularly a Cap One fan, so it doesn't sound like much of a loss to me, but opinions vary. I will say, the whole time I was reading what you were doing with the card, I was thinking "he's scaring them to death." Good luck!
Google Captial one Executive email, and send them an email. Also, you cant file a complaint with the FTC for unfair practices and see where that gets you. Good Luck!