Care Credit Payment Holds

[Anonymous]

Hi all,

So I'm a 8 year customer with Care Credit and never had issues with my payments being on hold that affect my available credit in the past.

Last week I made a $600 pull payment which was processed and posted with both Sync and my bank account. While the total balance reflected the payment, the available credit did not change to reflect said payment. Apparently per Sync chat anything over $500 will be on hold for 10 days, regardless if its a pull or push payment.

Now I'm the type who is OCD about my finances and make sure they all line up. While the available credit is not changing (and not a dealbreaker), again I like to see everything being updated vs waiting 10 days as an example.

Is this a new thing with SYNC not allowing large payments to reflect after they are posted and processed? 

[HeavenOhio]

They did it to me twice last fall. The information you got about $500 being the cutoff to avoid a hold is consistent with what Synchrony told me.

[Anonymous]

Thanks for the information. I didn't know that. Synchrony is strange though, imho, with their payment postings taking longer than any other creditor I have. It is virtually impossible to have a payment posted to show a zero on my account if I make the payment anywhere near my statement date. I have often wondered why.

[Anonymous]

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@HeavenOhio wrote:

They did it to me twice last fall. The information you got about $500 being the cutoff to avoid a hold is consistent with what Synchrony told me.

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Yikes. Was there anyway you got around it?

I'm trying to think its because of the payment patterns changing? Its my first over $500 payment as in the past its either the minimum or a couple of hundred.

[Anonymous]

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@Anonymous wrote:

Thanks for the information. I didn't know that. Synchrony is strange though, imho, with their payment postings taking longer than any other creditor I have. It is virtually impossible to have a payment posted to show a zero on my account if I make the payment anywhere near my statement date. I have often wondered why.

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This $600 payment was for 4/19 posted and processed on 4/20. The total balance did change to reflect the $600 correctly. Its the available credit that did not change due to the dumb 10 business day hold. Even my own Credit Union is confused as it shows the money was successfully pulled from Sync with no issues.

Anyone have a payment problem related to their Synch accounts (doesn't necessarily have to be Care Credit)?

[HeavenOhio]

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@Anonymous wrote:

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@HeavenOhio wrote:

They did it to me twice last fall. The information you got about $500 being the cutoff to avoid a hold is consistent with what Synchrony told me.

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Yikes. Was there anyway you got around it?

I'm trying to think its because of the payment patterns changing? Its my first over $500 payment as in the past its either the minimum or a couple of hundred.

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I made two $1,000 payments. They told me that had I made four $500 payments, I would have been fine. After that, I paid smaller amounts more frequently.

[Anonymous]

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@HeavenOhio wrote:

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@Anonymous wrote:

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@HeavenOhio wrote:

They did it to me twice last fall. The information you got about $500 being the cutoff to avoid a hold is consistent with what Synchrony told me.

---

Yikes. Was there anyway you got around it?

I'm trying to think its because of the payment patterns changing? Its my first over $500 payment as in the past its either the minimum or a couple of hundred.

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I made two $1,000 payments. They told me that had I made four $500 payments, I would have been fine. After that, I paid smaller amounts more frequently.

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Good lord. Did they actually remove the hold on the 10th day? Problem with making four $500 payments in the same day is that all four seperate payments can't be from the same bank account for the same day.

I got one more payment for $1,200 that I want to pay on May 17th, a couple of days before the statement cuts and would also zero out the balance. I would like to try something new by pushing the payment  (rather than have them pull it)and see if what they say holds water about how even a hold can happen for a bill pay push.

[HeavenOhio]

Yes, the holds were gone after 10 days. Had I had a chance to do over, I would have made the payments over four consecutive days.

[Anonymous]

I had an issue with another CC I had and what I had to do was get them to ring up my CU and have them confirm the payment had cleared my account and they then removed the hold on my available credit before then and there instead of holding it for 5 days. Not sure if Synchrony would do the same but it'd be worth a shot.

[Anonymous]

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@HeavenOhio wrote:

Yes, the holds were gone after 10 days. Had I had a chance to do over, I would have made the payments over four consecutive days.

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Yeah looks like I'm going to have to go that route then. So random for a issuer to have a problem with something over $500 vs splitting up payments over four days.