Changes to Sam's Club MasterCard Rewards Redemptions

[CJ7]

I like how the last option is "Get cash back".  They list 3 ways to leave your money with them first.

Unrelated, but why is it they'll give me 5% back on gas purchased basically anywhere, but can't

cough up better than 1% for Sams Club purchases?

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[CJ7]

Just got the blue envelope stating that my cash back was loaded to the card.

So I go into Sams Club, the CSR says nothing is loaded to the card.

A call to Synchrony reveals that they're inundated with calls for this problem.

So much for the "new streamlined" cash back.  Major fail!  If they're still mailing out

envelopes why can't they just include a check like they always did?

CSR said to wait a week or two and hopefully it will work...

[UncleB]

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@CJ7 wrote:

Just got the blue envelope stating that my cash back was loaded to the card.

So I go into Sams Club, the CSR says nothing is loaded to the card.

A call to Synchrony reveals that they're inundated with calls for this problem.

So much for the "new streamlined" cash back.  Major fail!  If they're still mailing out

envelopes why can't they just include a check like they always did?

CSR said to wait a week or two and hopefully it will work...

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Thanks for the heads-up... hopefully they'll get the issues resolved quickly. 

[JamP]

Went to Sams today and they say nothing is on the card...

Glad I didn't try to use it for a whooping 1% in store and burn my cash rewards..

Oh well hopefully I get back to Sam's someday.

[UncleB]

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@JamP wrote:

Went to Sams today and they say nothing is on the card...

Glad I didn't try to use it for a whooping 1% in store and burn my cash rewards..

Oh well hopefully I get back to Sam's someday.

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This isn't encouraging... hopefully they get things worked out soon. 

[CreditCuriosity]

kinda a big epic failure.. You think the pressure is on whomever whether it is Sams or most likely Sync that messed this one up.  Bet you have quite a few upset customers.  Side note I get my costco certificate this week as statement cuts tomorrow.  Can either buy a ton of hot dogs or a few tanks of gas lol

[Anonymous]

Same happened to me. Seems that they mailed them early.

I got the letter, went to sams, no money. Called synchrony, they said (iirc) 7 or 10 days after your February statement cuts. He did the math and told me it would be available Wednesday last week...

i plan to go tomorrow and pick it up. Slight annoyance but it's only a few minutes away and I needed to buy beer and burgers for a BBQ anyway.