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Chase Sapphire Customer Service for non-Sapphire cards

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Anonymous
Not applicable

Chase Sapphire Customer Service for non-Sapphire cards

I have both a CSP and Freedom card with Chase. I have been a cardholder for both since February.

I have always had very good experiences when calling the specific Chase Sapphire phone number for customer service. They are always super nice, easy to understand, and extremely helpful.

For the Freedom customer service, I have had a different experience in interacting with customer service. They're not nearly as friendly and very hard to understand sometimes.

My question is if I called the Sapphire customer service, can / will they help me with issues regarding my Freedom card? If I could deal with them for questions, that would be ideal. I didn't know if Chase was strict about that and have it setup where you can only discuss your Sapphire card with that branch of their customer service.

Thank you!
Message 1 of 4
3 REPLIES 3
j615
Regular Contributor

Re: Chase Sapphire Customer Service for non-Sapphire cards

Yes, they’ll be happy to assist with your other Chase credit cards without hesitation.

They won’t be able to help you with your debit cards or deposit accounts.
Message 2 of 4
Anonymous
Not applicable

Re: Chase Sapphire Customer Service for non-Sapphire cards

Great! Thank you!
Message 3 of 4
Peteyglad
Established Contributor

Re: Chase Sapphire Customer Service for non-Sapphire cards

Yes, the CSP customer service people will be happy to help you with your Freedom card. I used t do the same thing when I had my Ritz card, I would use their customer service people for all of my Chase cards.

Chase Sapphire Preferred 20k | Amex Delta Platinum 20k | Amex Hilton Aspire 20k | US Bank Cash+ 25k | Chase Amazon Prime 25k | Barclaycard Aviator Red 40k | Bank of America Alaska Airlines 42k | Chase Marriott 50k | Discover It 50.3k | Amex EDP 52k | Citi Thank You Premier 56K | Bank of America BBR 57.9k
Message 4 of 4
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