@Anonymous wrote:I remember hearing about something like this happening to another member here, although it was a different bank. They wanted him to go into a branch to verify ID but he was in the military and stationed out of the country. I believe he ended up having to call the EO and explain his situation, and they were finally able to resolve it. Regular CSR won't be able to help you, you are going to need to speak with someone higher up and see if there is anything else that you can do. Good luck.
+1
The case you are thinking of might be the same case I'm thinking of... it was Wells Fargo, and there was some kind of fraud alert on the guy's account but he was in the Middle East having to call them from a military base. They continually insisted that he show up in-person to gain access to his card/accounts, which was of course impossible and of course they couldn't figure out what to do.
He did end up with Well's EO, but he had to go through social media to reach them... the people at the 'normal' numbers ignored him (due to the fraud flag) and referred him back to the security folks (who he started off with). In his case, they had detected someone trying to impersonate him to access his accounts, which is why they were initially insistent on his appearance (which he agreed was understandable, but simply not possible). He indicated that once he reached the right folks they were eventually able to help him, and everything was fine.
If you can't get anywhere with the numbers in the sticky thread, go to Facebook or Twitter and reach out to them there... most likely you'll get a response - the only thing the banks are more adverse to than fraud is bad PR. 
@Anonymous wrote:My Slate and Freedom cards are closed until I can go to chase branch and present them with 2 forms of ID. The problem is that I'm out of the country right now and won't be home for weeks. I have called chase multiple times asking if there was another possible solution, and they said no. These accounts are new, which I forgot to mention. Is there anything I can do ? Thanks in advance
Did you apply while in the US? Did you have the cards sent to a US address? Activate the cards while in the US? How soon did you head overseas after getting the cards in hand?
Is there anyone such as your parents stateside who can take copies of your ID into a local branch? Not sure that would help, but at least it puts the conversation into a person-to-person talk rather than cyberspace / cyberfraud environment.
