@jna wrote:I requested through secure message to upgrade my freedom to visa signature then after a couple of hours i received a message that they have forwarded my request to an escalation specialist.The next day i received a missed call from a woman and found out she was from Chase.I returned her call and she processed my request over the phone and it was approved.
Did the same, but it took several SMs and about 2-1/2 weeks to get the VS for my freedom. Possible, but anecdotally appears to be somewhere near 50/50 for approval of the upgrade.
@Knowname wrote:I called asked to be upgraded to sig and I was told by cs rep that, it is up to Visa....and not chase (makes no sense)....he said that I have to have a 5k plus limit (which I do) for at least a year before they can send a request to visa for the visa sig...when I told him that I currently have a boa sig and only had that for a few months before it was converted to sig he just repeated himself. I knew his answer was b.s. but didn't really care enough to push.
Your card needs to be at least 12 mos old before you are eligible for an upgrade. It has nothing to do with your BoA cc.
This is actually a relatively easy process to do. First, your card needs to be 12-13 months old. Second, the card must have a 5000 cl. Third, to make the process easy, your first point of contact to do the upgrade is contact Chase EO, either by phone or email. They'll take down your info, and give you a call back in about 1 to 3 days (maybe a little more). To me, it seems the ones that have the most difficulties doing the upgrade are those that try to do this with regular customer service. They cannot do it for you. It must be done through the EO.
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