@Anonymous wrote:OP that rocks! I knew it could not have been true AA with your stats.
Like I've said a zillllllion times, sadly many CSR's are dumb as a bag of rocks. I have had horrible experiences myself, and we have to remember that you are usually talking to someone making $8-10 per hour, who hates their job and does not give a rat's rump about your credit. NOW - when you reach a supervisor or a true "higher up", these people are getting paid the big bucks and usually, they know EXACTLY how to help you.
Case in point: I opened a WF checking locally for the $250 opening bonus, met the requirements, and was then told by multiple reps at branch, CSR's via phone and supervisors that I opened it ONE DAY before the promo began and would not be getting the $250. Emailed the CEO, got a call within 12 hours from Executive Resolutions -- got not only the $250, but an additional $50 courtesy credit as an apology. $300 Boom. For free. The problem is that most of America is either too lazy, or too busy to fight for what they, as consumers, are owed. We are scammed, robbed and misled EVERY DAY by big banks, CC companies, etc - so always fight for what is yours.
OP, get that CL back and do NOT TAKE NO FOR AN ANSWER. PERIOD. Escalate, escalate, ESCALATE.
Best of luck!
Yea Americans can be quite lazy. What happened to you was absurd but they made it right in the end so they get credit for that.
;
Might want to update the title of the original post/thread 
.. Just so you don't scare people as it wasn't AA just a CSR screw-up
@CreditCuriousity wrote:Might want to update the title of the original post/thread
I updated the thread title this morning.
@red259 wrote:
@NRB525 wrote:Thanks for updating OP.
In my experience, calling in to ask for help from a CSR is best kept to a single task.
Call #1: I would like to move limit from my Hyatt card to the card X. Thank you. No, nothing else, that takes care of it for today.
a week later
Call #2: I would like to close my Hyatt card. Thank you. No, nothing else, that takes care of it for today.
It is really not the CSR fault. We as individuals know in our mind what we want. Our communication over a phone line to someone working on a short clock (gotta close this call quickly to keep my call time short) is not likely to really listen to everything we say to them. Thus, spoon feeding one task per call is a method to happiness.
I beg to disagree (at least one the point I bolded I don't really disagree with you about everything else
Yes, the CSR is the one typing the keyboard so transactionally their fault. It's just that as the number of steps increases, the opportunity for error increases. Even if they think they got this one. ("I got a 5-minute demo two months ago on how to do this, I AM READY!")
@yfan wrote:
@kdm31091 wrote:
Moving limits in and of itself is not the problem. Doing so causes a review which can lead to problems if they see something they don't like.
Though I will say I can definitely see them clamping down on moving limits. They have always been by far the most liberal about itAnd people have abused it. For example, opening up an AF card to get a high limit, then moving it to a non-AF card and closing the AF card before the first or second AF hits. Or opening up multiple cards they know they can't or don't want to use just to get the limits (and the bonus) and then consolidate. If Chase is now catching wind of this and trying to crack down, they aren't entirely without justification.
Huh? Chase has a total amount of credit they are willing to give every person. Once you hit that cap that's it until they decide to raise the cap. They deny you for new cards or require you to move credit lines around to open new products, so customers aren't fooling anybody at Chase nor are they getting away with anything. Chase also has the 5/24 rule and bonuses limited to once every two years, so I have no idea what justification you are talking about as chase set these policies so I'm not sure how people could even be pulling a fast one that requires a chase crack down.