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Hi, have you checked out the backdoor number thread stickied at the top?
I got these from there:
Citi: 888-201-4523 (New App Approval Status)
Citi AA: 888-662-7759
Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453
Citi: 800-444-2568 (Retention Dept.)
Citi: 866-927-7841
Citi: 800-763-9795 (Credit Dept.)
Citi Credit Bureau Dispute Fax: 866-548-5614
If you have tried these already, I'm sorry.