I have had a Visa Signature Citi Forward card for a couple of years now and have used some of the Signature benefits such as the concierge and some of the special offers. Recently, I saw where Citi was issuing EMV chip enabled cards, so I requested a chip enabled replacement card through the online system. When I received the card, I noticed that it was an ordinary Visa, and not a Signature. I called in and talked to an account manager who said that nothing had changed on my account and that it should still be a Signature. I wasn't exactly sold, so I called the Signature concierge line and they confirmed that it was no longer showing up in their system as a Signature card.
I called Citi back and spoke to a front-line representative who said that I could have either a Visa Signature card or a standard Visa chip enabled card, but not both. I said that that was crazy, and asked what was preventing me from having both? After that, she transferred me to an account manager who assured me that I could have both and sent a new card overnight.
I received the new card at the end of last week and indeed it was a chip enabled card that said Visa Signature. Still a little skeptical, I called the concierge line and they once again told me that it was not showing up on their system as a Signature account. I called and spoke to yet another account manager who told me to just wait a few days for the systems to update. That sounded reasonable, so I did. The card, however, is still not showing as a Signature on Visa's side (I have been using https://visa.clearme.com/signature# to verify instead of calling into concierge every day - It does work with my other Signature cards Note:I have no affiliation with this company, it was just the only way I found to verify Signature status online).
My question is, has anyone else had a Citi Visa Signature account that has reverted to a regular Visa account after requesting an EMV chip enabled card? Also, is there anybody that does have a chip enabled Signature Forward card? I do have other chip enabled cards and other Visa Signature cards, so it is not terribly important, but the whole situation just seemed very odd to me. Also, I wanted to make sure I had the added Visa Signature protections before I used my card for the promotional 5% travel bonus. I know many here are not that thrilled with the Signature benefits/services, but some of them have been very helpful to me. (Note:I also posted this on another site, I hope that is ok)
. That last rep that I spoke with seemed to think that getting rid of the chip would help, but with each rep conflicting the last one I would hate to give up something that would have worked if I had just waited a little bit longer.