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Citi PC

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Citi PC

Is it possible to do a citi product change though the chat function?
Message 1 of 17
16 REPLIES 16
Community Leader
Mega Contributor

Re: Citi PC

Probably, best way to find out is hop on chat and inquire. If they say no, just call in.
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Message 2 of 17
Moderator

Re: Citi PC

Yes, it is.

Message 3 of 17
Valued Contributor

Re: Citi PC


@K-in-Boston wrote:

Yes, it is.


I never knew that... I always get prompted to call in. 

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Message 4 of 17
Moderator

Re: Citi PC


@mountaindewvoltage wrote:

@K-in-Boston wrote:

Yes, it is.


I never knew that... I always get prompted to call in. 


YMMV then.  We were able to PC DW's old Diamond Preferred into Double Cash via chat when the codes she was repeatedly getting in the mail encouraging her to PC weren't working.  Just saw your mention about also having to call in for APR decrease in another thread; again, that was one where I hopped on chat for her every other day and got it stepped down 2% at a time until the last one (1%), from 25.49% to 14.49%.

Message 5 of 17
Valued Contributor

Re: Citi PC


@K-in-Boston wrote:

@mountaindewvoltage wrote:

@K-in-Boston wrote:

Yes, it is.


I never knew that... I always get prompted to call in. 


YMMV then.  We were able to PC DW's old Diamond Preferred into Double Cash via chat when the codes she was repeatedly getting in the mail encouraging her to PC weren't working.  Just saw your mention about also having to call in for APR decrease in another thread; again, that was one where I hopped on chat for her every other day and got it stepped down 2% at a time until the last one (1%), from 25.49% to 14.49%.


Regarding the APR decrease, you usually get a larger decrease over the phone than over chat. 

 

I'll have to try PC over chat a few times the next time I feel like changing my card. 

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Message 6 of 17
Frequent Contributor

Re: Citi PC

I tried to do it through chat (Diamond Preferred => Prestige) and I was told I had to call in.

Message 7 of 17
Moderator

Re: Citi PC


@jl4 wrote:

I tried to do it through chat (Diamond Preferred => Prestige) and I was told I had to call in.


I think I'm making that same request next month.  So this is either a YMMV situation, or maybe since she was getting constant weekly postcards from Citi to get her to switch, there was already an offer our chat agent could see?

Message 8 of 17
Frequent Contributor

Re: Citi PC

Mine wasn't an offer, just a run-of-the-mill "I want that now, please" scenario, so it's definitely possible an offer would make for a more flexible scenario.

Message 9 of 17
Moderator

Re: Citi PC

As @K-in-Boston pointed out, yes in a variety of cases you can request a PC via chat and I've been able to do that with previous card versions. There's been a few times where I had to call them, but otherwise chat worked as well.

I would imagine it also depends on product eligibility and the features that can only be changed via chat vs calling in.
Message 10 of 17
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