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Citi Product Changes

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Established Contributor

Citi Product Changes

Just wanted to let everyone know if you are looking for a PC, you can always call the general number and request to speak to a supervisor. There are always more product change options than the front lines know.

 

Also, they are now letting people product change into cards with higher interest rates. They are required to tell you what the new rate will be (and what the difference is from your old rate) to which you can accept or decline (results in staying with original card).

 

I called to today to see what I could switch my Diamond Preferred MC I have... was told it could go to the Thank You Preferred World MC (no annual fee) with an interest percentage hike of an additional 10.24%. The CSR was shocked I had a low rate (6.something%) and told me to sleep on it. LOL

FICO: EX: 754 (5/20); TU: 814 (7/20); EQ 768 (7/20)
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2 REPLIES 2
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Frequent Contributor

Re: Citi Product Changes


@UFGuy2006 wrote:

Just wanted to let everyone know if you are looking for a PC, you can always call the general number and request to speak to a supervisor. There are always more product change options than the front lines know.

 

Also, they are now letting people product change into cards with higher interest rates. They are required to tell you what the new rate will be (and what the difference is from your old rate) to which you can accept or decline (results in staying with original card).

 

I called to today to see what I could switch my Diamond Preferred MC I have... was told it could go to the Thank You Preferred World MC (no annual fee) with an interest percentage hike of an additional 10.24%. The CSR was shocked I had a low rate (6.something%) and told me to sleep on it. LOL


I just today switched my 9.24% Platinum Select Visa to a Forward card and the CSR told me my interest rate would be the same. What you said makes it seem like that might not be the case. On the letter they are sending to confirm the PC will it have my new terms? Or will I not know my new terms until I get my new card in 45 days?

Message 2 of 3
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Established Contributor

Re: Citi Product Changes


@scientifics wrote:

@UFGuy2006 wrote:

Just wanted to let everyone know if you are looking for a PC, you can always call the general number and request to speak to a supervisor. There are always more product change options than the front lines know.

 

Also, they are now letting people product change into cards with higher interest rates. They are required to tell you what the new rate will be (and what the difference is from your old rate) to which you can accept or decline (results in staying with original card).

 

I called to today to see what I could switch my Diamond Preferred MC I have... was told it could go to the Thank You Preferred World MC (no annual fee) with an interest percentage hike of an additional 10.24%. The CSR was shocked I had a low rate (6.something%) and told me to sleep on it. LOL


I just today switched my 9.24% Platinum Select Visa to a Forward card and the CSR told me my interest rate would be the same. What you said makes it seem like that might not be the case. On the letter they are sending to confirm the PC will it have my new terms? Or will I not know my new terms until I get my new card in 45 days?


I think you are fine. They look to see what the differences are, and thats when the rate difference was identified. If there was no difference for you, then I expect your rate to stay the same. BTW, nice rate!

FICO: EX: 754 (5/20); TU: 814 (7/20); EQ 768 (7/20)
Affinity Cash Rewards Visa Signature | Alliant Rewards Visa Signature | Amex Gold | Amex Platinum | Amex Schwab Platinum | Amex Blue Business | Amex Cash Magnet | Apple World Mastercard | AOD FCU Cash Visa Signature | Chase Amazon Prime Visa Signature | Chase Freedom Flex World Elite Mastercard | Discover IT More Pride | Macy's American Express | NFCU Cash Rewards World Mastercard | Penfed Pathfinder Rewards Amex | RBFCU Cash Rewards Platinum Mastercard | SSFCU Power Travel Rewards World Mastercard | USAA Cash Rewards American Express | USAA Limitless Rewards Platinum Visa | US Bank Business Cash Rewards World Elite Mastercard
Message 3 of 3
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