@MrDisco99 wrote:
Hey guys... been a while...
My Citi TY Premier card turned a year old last month, so this month's statement featured an added $95 fee. Time to try for a retention offer.
I called the number on the card and said I wanted to close the account. It nearly let me do the whole thing through the automated system. Before I could confirm, I said "representative" to get me to a live person.
Not much success there. I told her I was considering closing the account and wanted to know if there were any retention offers available. She said there were none. I was expecting a lowball, but certainly not zero. So I called the bluff and said I wanted to go ahead and close the account. She came back with an offer to downgrade the account to the Preferred card. I said I'd look into it and call back.
I have no intention of downgrading to the Preferred. I just didn't really want to cancel.
Did Citi get stingy or am I just not good at haggling? Should I call back and try for an offer again? Maybe change my wording?
There's a third possibility: Citi has figured out how to profile people likely to just be holding on for retention offers and calling their bluffs instead.
