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Citi cancelled my accounts

purebulldogs
New Contributor

Citi cancelled my accounts

It's no loss for me since it was a very low limit card, just the one card. The weird part, I had a citi savings account with 10k in it and they mailed a check to me and closed that also. 

my scores have increased and all 3 are in the 770s, clean and not much debt at all. 


I could see purging some low limit cards that aren't used heavily but the savings account made no sense 

 

Message 1 of 22
21 REPLIES 21
FinStar
Moderator

Re: Citi cancelled my accounts

Sounds like Citi wanted to exit the relationship altogether for whatever internal reasons.

 

Typically, most financial institutions don't normally close both lending + deposit/investment accounts or the entire relationship unless there was a pressing [AA] reason for them to do so. 

On the upside, it appears you're taking it well (or as best as can be expected). Plenty of other institutions out there.

Message 2 of 22
SouthJamaica
Mega Contributor

Re: Citi cancelled my accounts


@purebulldogs wrote:

It's no loss for me since it was a very low limit card, just the one card. The weird part, I had a citi savings account with 10k in it and they mailed a check to me and closed that also. 

my scores have increased and all 3 are in the 770s, clean and not much debt at all. 


I could see purging some low limit cards that aren't used heavily but the savings account made no sense 

 


That is weird indeed.

 

That once happened to me, with Capital One, but I didn't have $10,000 on deposit; probably it was more like $17.00 Smiley Happy


Total revolving limits 699000 (597000 reporting) FICO 8: EQ 732 TU 721 EX 698

Message 3 of 22
jamesteroh
New Member

Re: Citi cancelled my accounts

You aren't the only one it happened to.   I posted a thread this morning about it happening with me and I gave Citi a lot of business with my credit card that I never carried a balance on and they closed that account along with a savings and checking account that had almost $100K in it with no notice and the only reason they gave me was they were chosing not to do business with me anymore.   Iritates me I forfeited almost $2k in rewards on the card (my fault for not cashing out every month) and I'm not even sure if they gave me the accured interest on the savings account balance.

 

What really ticks me off though is I had a commercial checking and savings account (has it own Tax ID number but they have my SSN for being a signer on the account and an owner of the company) that I decided to close and they are giving me a hassle over it.   I waited until all the checks had cleared and wrote a check for the balance into our PNC account and when it cleared called to cancel the account and they didn't find the excuse that I am chosing not to business with them any longer acceptable and our RM called and had the nerve to ask me if I could elaborate more.    I guess they expect their customers to show them more courtesy when they close an account than when they close an account on a customer.

 

 

Message 4 of 22
purebulldogs
New Contributor

Re: Citi cancelled my accounts


@jamesteroh wrote:

You aren't the only one it happened to.   I posted a thread this morning about it happening with me and I gave Citi a lot of business with my credit card that I never carried a balance on and they closed that account along with a savings and checking account that had almost $100K in it with no notice and the only reason they gave me was they were chosing not to do business with me anymore.   Iritates me I forfeited almost $2k in rewards on the card (my fault for not cashing out every month) and I'm not even sure if they gave me the accured interest on the savings account balance.

 

What really ticks me off though is I had a commercial checking and savings account (has it own Tax ID number but they have my SSN for being a signer on the account and an owner of the company) that I decided to close and they are giving me a hassle over it.   I waited until all the checks had cleared and wrote a check for the balance into our PNC account and when it cleared called to cancel the account and they didn't find the excuse that I am chosing not to business with them any longer acceptable and our RM called and had the nerve to ask me if I could elaborate more.    I guess they expect their customers to show them more courtesy when they close an account than when they close an account on a customer.


Wow. It's crazy how citi can be at times. It doesn't make much sense that's for sure.

Message 5 of 22
TheBoondocks
Established Contributor

Re: Citi cancelled my accounts

For me, I don't have checking/savings account with credit card companies unless it was free. 

Message 6 of 22
TRC_WA
Senior Contributor

Re: Citi cancelled my accounts


@purebulldogs wrote:


Wow. It's crazy how citi can be at times. It doesn't make much sense that's for sure.


His accounts were closed due to (by his own admission) running business expenses through personal cards  up to the limit and making multiple payments each month to milk the cash back rewards which most if not all banks frown upon.

FICO8 Chap. 13 d/c : 3-22-22 EQ: 638 TU: 631 EX: 641
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Message 7 of 22
Credit12Fico
Established Contributor

Re: Citi cancelled my accounts

Were you using the card? 

Message 8 of 22
FireMedic1
Community Leader
Super Contributor

Re: Citi cancelled my accounts

@purebulldogsSorry it happened. Sounded familar. Take your business elsewhere where you'll be treated better. Its just a name. Check this posters closing last year. Yikes!

https://ficoforums.myfico.com/t5/Credit-Cards/Citi-Closed-My-account-with-no-reason-listed-in-the-Le... 




Homeowner since Sept 2020. Sharing my experiences after BK from learning here. Rebuild to recovery from the @ 540's.
Message 9 of 22
purebulldogs
New Contributor

Re: Citi cancelled my accounts


@FireMedic1 wrote:

@purebulldogsSorry it happened. Sounded familar. Take your business elsewhere where you'll be treated better. Its just a name. Check this posters closing last year. Yikes!

https://ficoforums.myfico.com/t5/Credit-Cards/Citi-Closed-My-account-with-no-reason-listed-in-the-Le... 


They were probably my least favorite issuer I've ever had so I won't miss them. 

 

Every other card and account I have is doing well. Synchrony actually gave me a credit limit increase the other day. It wasn't huge but definitely in the right direction 

Message 10 of 22
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