Hello! This is my first post here after lurking for half a year! I'm currently in a rebuilding phase with fair credit, 670's range. I wanted to share my success converting a Citi Preferred Thank You card to a Double Cash back card.
I have a 60 day late payment from August of last year with Citi that has been holding me back credit wise but I called today to ask for a conversion because I really wanted the Double Cash back card. I always use my QS1 card over my Preferred thank you card for the cash back reward.
The rep initially told me that I wasn't eligible because I still had a penalty APR of 29.99% because of the late payment from last year. I asked was there anything she can do, so she put me on hold. After returning, she said there was nothing she can do. Next sentence she mentioned my 8 year history with Citi and hope that in time they can do it. I quickly threw in that I wish I could use my Citi card more since I use my Capital One card a lot because of better rewards but I want to stay loyal to Citi. She put me on hold again, escalated my call to a senior rep who was able to remove the penalty APR and do a card conversion!
Hopefully this helps someone was is in a similar situation as me.
