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Citi card PC success w/ late payments


Citi card PC success w/ late payments

Hello! This is my first post here after lurking for half a year! I'm currently in a rebuilding phase with fair credit, 670's range. I wanted to share my success converting a Citi Preferred Thank You card to a Double Cash back card.

I have a 60 day late payment from August of last year with Citi that has been holding me back credit wise but I called today to ask for a conversion because I really wanted the Double Cash back card. I always use my QS1 card over my Preferred thank you card for the cash back reward.

The rep initially told me that I wasn't eligible because I still had a penalty APR of 29.99% because of the late payment from last year. I asked was there anything she can do, so she put me on hold. After returning, she said there was nothing she can do. Next sentence she mentioned my 8 year history with Citi and hope that in time they can do it. I quickly threw in that I wish I could use my Citi card more since I use my Capital One card a lot because of better rewards but I want to stay loyal to Citi. She put me on hold again, escalated my call to a senior rep who was able to remove the penalty APR and do a card conversion!

Hopefully this helps someone was is in a similar situation as me.
Message 1 of 7
Regular Contributor

Re: Citi card PC success w/ late payments

Sweet..... congratulations! Well played..... bravo!!

Message 2 of 7
Super Contributor

Re: Citi card PC success w/ late payments

Good for you, OP. Nice strategy.

DEC 2019: EX 816, TU 820, EQ 810
DEC 2018: EX 777, TU 783, EQ 799

|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macy's $20K || NFCU CLOC $15K || CitiCostco $12.7K || NFCU Platinum $12.5K || Apple Card $6.5K ||
Message 3 of 7
Senior Contributor

Re: Citi card PC success w/ late payments

Congratulations on your PC!

FICO 8 (Feb 2018):EX- 519, TU- 530, EQ- 545
FICO 8 (Mar 2020):EX- 689, TU- 665, EQ- 670
What's in my wallet:

On the chopping block:

Message 4 of 7
Senior Contributor

Re: Citi card PC success w/ late payments

Congrats !!!




8-2019 / Fico 8 EX 8013 , EQ 8016 , TR 810
Amex ED 22k , CSP 17k , Discover iT 12.5k , Fifth Third Bank S2C 12k , BofA Cash Rewards 10k , Avianca Vida 10k , State Farm Good Neighbor Visa 10k , Citi DD 6k , Union Bank Rewards 5k
Message 5 of 7
Established Contributor

Re: Citi card PC success w/ late payments

That is one way to sweat talk a CS. You got an APR reduction and an authorization to product change, nice. Now normally a product change would be allowed anyway but I guess the penalty APR is the thing that makes a mess for the computer and that was why it balked at first. Be aware that any rewards you had stored are forfeit in a PC unless there is a compatible reward structure(there isn't) on the new card and it is allowed to carry over.

TU:758 06/19/20 Bank of America--EX: 776 06/10/20 Experian--EQ:810 09/25/18 Citi--Gardening since 01/11/21
Bank of America (Better Balance Rewards M, Cash Rewards WM, Cash Rewards VS), Blispay V, Capital One (Quicksilver VSC, Walmart WMC), Chase(AARP VSC, Amazon Prime VSC, Freedom VSC, Freedom Flex WEMC, Slate VC), Citi Dividend MC, Citizens GreenSense MC, Discover It C, FedEx Employee Credit Association V, FNBO Ducks Unlimited VS, HSBC Cash Rewards WMC, PenFed (Platinum Rewards VSC, Pathfinder Rewards VSC), Synchrony Bank(PayPal Credit, PayPal 2% Cashback M), TD Bank Redcard Store Card, UMB Bank Simply Rewards V[Milford Federal], US Bank (Altitude Go VSC, Cash+ VSC)
Wishlist: AOD Signature, Bellco Colorado Rewards, EBates, Marvel, Nusenda Platinum Cash Rewards, Security Service Power Travel Rewards, Vantage West Connect Rewards, Wells Fargo Propel
Message 6 of 7

Re: Citi card PC success w/ late payments

Yep you are right, I've carried that penalty APR for over a year, I don't really know Citi rules for how long you will have a penalty APR. About the rewards, Citi give you 60 days to redeem the points on the Preferred Thank You card before they expire. I got myself a Target gift card since I had no use for the other rewards, although the closest Target is 28 miles away...
Message 7 of 7
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