Citi card users - what's up with linking accounts?

[Open123]

Good luck!

In my experience, my calls to Citi hasn't always been the smoothest.  LOL

[scenery_guy]

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@HiLine wrote:

Maybe your new card is so new that the system hasn't fully registered it yet? You've activated the card, right?

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Oh yeah, activated it yesterday and used it today. Gotta hit that spend for miles!

Thanks for the vote of confidence Open123, afraid you might be right. I tried a chat session a little while ago and it didn't go to well. Essentially told me same thing as on screen shot. Gee thanks. Who knows, I might have picked the 2 cards that can't link. That's my luck but I just can't fathom this kind of inability to link two accounts. 

[dodfire]

Certainly you can link them.....maybe its just a glitch....hope so. I have noticed their site to be a little sluggish the past few days.

[HiLine]

My only call to Citi resulted in good things. Try talking to a human voice...

[HiLine]

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@dodfire wrote:

Certainly you can link them.....maybe its just a glitch....hope so. I have noticed their site to be a little sluggish the past few days.

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They recently switched to a new interface. Understandably it's not working great yet. And Citi's reputation with their website doesn't exactly help lol.

[Dubious]

I had a similar issue a few months back, but I don't quite remember the wording of my error message. While on the phone to customer service I logged out and when I logged back in both accounts were there. Customer service didn't have to do anything. 

[scenery_guy]

According to the call I just had with Online Technical Assistance 866-524-5090 they can't combine my two user ID accounts because they are co branded cards. I tried explaining that I have read online on several forums (specifically FT thread) where the issue was as simple as a missing middle initial but the CSR kept insisting the web site for each co branded card is different. I even explained I can sign on to each card from same starting point and that each card home screen looks identical. I was polite, thanked them for their time and got off phone. I will try again later and try moving up the chain to a supervisor or send a few secure emails. Or Twitter help. I'm sure there is a fix and I will try to figure out who I need to talk to for resolution. 

Good news is the iPhone app seems to store both logins so I can log in and a out quickly from the phone. Bank payment info stored so that may be the best way for me to access and make payments.