Citi closed account because I never received a new card

[Peter1142]

They sent me a new card with a new account. They didn't just change the number, online the account reports as closed.
If this new account has a brand new date I will be pissed.
Has this happened to anyone else?

[Anonymous]

Did you report a card missing or something?

Did it switch from V to MC ?

Did you ask for a PC from one family to another?

Regardless of the answers.... your info carries over to the "new account" as if it was just a card replacement.  No loss of history.

[Peter1142]

The card expired and I never got a new one. I reported it exactly as such using their online system.

[Anonymous]

Ddi they have an old address on file or something along those lines?

Any electronic docs showing up online saying they weren't renewing the original?

What was the original card branding?

Did you see a HP notification from anywhere?

[Peter1142]

No, No, Double Cash World MC, No

[Anonymous]

Then I really don't know. You would have ask them to take their head out of their rear and figure it out.

I know when I swapped a Premier to a DC it was a card # change but, I requested the change. 

Out of the blue w/o any notification and letting it expire..... *shrug*

[Peter1142]

The new card is a bump to World Elite. So at least there's that 😁

[Revelate]

It's almost a foregone conclusion Citi mailed a card... so if you didn't receive it, it's a reasonable premise that someone else obtained it.

Ergo, account closed, reissued under a new number though usually in such situations (fraud prevention) you'll keep your history.