Citi is acting weird about upgrading me to World Mastercard

[youngandcreditwrthy]

Dang! This is confused.
Citi is the most unorganized creditor Ive ever delt with.

[eagles08]

It seems like they simply don't know. It's like they're all unaware of the MasterCard vs World MC vs World Elite MC. I will wait until next week as well to see what happens! Keep us posted on any card you actually end up receiving if you even actually get another at all.

[youngandcreditwrthy]

Consider this:
The country in which the CSRs are located may not have diff tiers of credit cards; US financial markets are well developed. They may just not know the difference as a result. Also, their uninformedness LOL is prob due to lack of training in credit products-which is odd. Lol

[PokemonMaster]

I finally worked it out with the guy over Twitter. I am getting the World card in the mail in a few days. In august if I don't refuse the World Elite terms they will then ship that card to me.

[mxp114]

Your CL is $2,200? That confirms what a few have reported, that W and WE can be issued below $5k. Congrats on the upgrade.

[enharu]

Haha glad it worked out for u. It was very confusing and frustrating for me too but most of it were due to my own impatience. Their CSRs are certainly pretty bad at explaining too.

[PokemonMaster]

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@mxp114 wrote:

Your CL is $2,200? That confirms what a few have reported, that W and WE can be issued below $5k. Congrats on the upgrade.

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Sadly Citi is my lowest limit at $2,200. The letter informing me of the automatic upgrade to World Mastercard mentions that you need a minimum 5k limit to get it. I am guessing Citi is just relaxing those requirements a bit to get the increased profit.

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@enharu wrote:
Haha glad it worked out for u. It was very confusing and frustrating for me too but most of it were due to my own impatience. Their CSRs are certainly pretty bad at explaining too.

I love Citi. It's just such a shame that they can't have better front line Customer Support. I shouldn't have had to escalate my problem that high up the ranks just to get a real answer.