Citi product change

[UpNComing]

I did a product change on my Citi Plat Select to a Citi Diamond Preferred Rewards card.  Holy cow that was easy!!!  Four minute phone call and all is done.  I expected a little bit of resistance, but nothing.  Citi is quickly becoming my favorite.

[unknown_entity]

Did they pull your CR?  How long before you get the new card? 

[UpNComing]

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unknown_entity wrote:

Did they pull your CR?  How long before you get the new card? 

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No pull, soft or hard.  She said the card would be in the mail same day.  I'll update when I get it.

[Red1Blue]

Citi is pretty good in product change. I combined two cards into one and then changed it to a new card. Took them less than few seconds for making the change.

[USC08]

How long does a person have to wait in order to do a product change from a citi platinum select to another card?

[FretlessMayhem]

I product changed my Priority Pass into a Dividend Platinum Amex in about 45 seconds. They know their stuff there.

[Comp5569]

I think maybe he/she means how long should you have the card before waiting to do a product change?  If not, I'm wondering that.  I attempted to do one when I received my card, and they told me I needed to wait a few months.  Although the lady seemed completely clueless on what I was trying to do. 

Think I should just try again?  I was thinking I'd try right after my next statement posts next week

[FretlessMayhem]

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@Comp5569 wrote:

I think maybe he/she means how long should you have the card before waiting to do a product change?  If not, I'm wondering that.  I attempted to do one when I received my card, and they told me I needed to wait a few months.  Although the lady seemed completely clueless on what I was trying to do. 

Think I should just try again?  I was thinking I'd try right after my next statement posts next week

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I did mine immediately when I found out it did not report a CL. I'd try calling back and trying a different CSR. 

[Comp5569]

@FretlessMayhem wrote:

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@Comp5569 wrote:

I think maybe he/she means how long should you have the card before waiting to do a product change?  If not, I'm wondering that.  I attempted to do one when I received my card, and they told me I needed to wait a few months.  Although the lady seemed completely clueless on what I was trying to do. 

Think I should just try again?  I was thinking I'd try right after my next statement posts next week

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I did mine immediately when I found out it did not report a CL. I'd try calling back and trying a different CSR. 

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I think I will do that.  Thanks for the advice!

[USC08]

Thanks FRET!