I've been the same way with Citi, mostly. The only issue I've had is there's an AU account that I was removed from over a year and a half ago but their IT just cannot find a way to remove it from my account. I've gone through so many steps and am always told, "It will be fixed next week." I just gave up trying. They were always sweet and super considerate too.
@Anonymous wrote:I have heard so many negative things about Citi's customer service that when I had to reach out to combine my TYP accounts this evening, I wasn't sure how it would go.
First I tried to do it online with chat because ew, phone calls, but the rep kindly explained that for security reasons they are only allowed to see the one account I am logged into and provided me with the information to call. I took it down and thanked him for his assistance and told him to have a great evening, to which he replied:
"You're welcome and my pleasure, you are our valued card member and your satisfaction is our top priority.
I must admit you are one of the most polite and understanding customer I have chatted today. Thank you so much.
Have a wonderful time ahead and be safe!
:-)"
That put a smile on my face even though I didn't do much besides ask him how his day was going and treat him like a human being.
While we were finishing up the chat, I dialed up the number. The automated system had me give one of my TYP account numbers and I was immediately connected to a rep. He understood what I wanted done, asked me for the second TYP account number, asked which one I wanted to keep, and it was all done and I was off the phone in less than 5 minutes.
I already got confirmation emails and can confirm he combined the way I wanted him to. Very pleased with how effortless that all was, I was expecting more of an issue since when I submitted my app for the Custom Cash Citi's system seems to have left out my middle initial as well as my suffix despite my Rewards+ having them even though I was logged in and used their shortened application option to apply. I'm used to system issues with my suffix though... If you love your kids, don't ever saddle them with a suffix. 😐
I'm glad that you've had a good experience.
It seems that every time I've contacted Citi customer service they were just telling me that they couldn't help me.
@longtimelurker wrote:
@Anonymous wrote:
@Remedios wrote:I've never had a bad experience with Citi CSR, then again, I dont think I've had a bad experience with anyone, really.
I'm starting to think people reporting bad experiences were rude, drunk, or some other kind of obnoxious because I even have good experiences with Comcast and the way people carry on about them, you would think that in about 18 years of dealing with their customer service that I would have had plenty to complain about...
I think part of it is sometimes expectations (DYKWIA, MY problem should be the company's top priority type-of-thing) but from time to time there are pockets of pure incompetence, when even the most well-meaning customer begins to think "This really is a bad experience"
Yeah I definitely think DYKWIA mentality plays into it.
I should have indicated somewhere in that post that I was being semi-sarcastic. I'm well aware that there are good and bad customer service reps anywhere, I was just prepared for a more Comcast experience that others report from Citi than a more like Navy Federal one. I'm sure next time I call it will all balance out because that's how these things go.
Another thing that works out in my favor is that I try to use customer service as little as possible. I don't really like dealing with people (in fact I purchased this hoodie today) so I'll avoid those interactions unless absolutely necessary.
