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Just spoke with a Citi CSR and inquired about expediting my new card (this is my first with Citi). The CSR told me due to new federal regulations they are required by law to send the agreement to me before sending the card. Is this correct or do I need to call back and speak with another CSR?
i just got a new card with them, actually received it just two weeks ago. i also requested it to be expedited and they could not do that.
and fwiw i received my agreement a week before getting my card. they were able to expedite that it seems.
@rlx01 wrote:
Depends on the card...
Prestige and AA Exec are expedited.
True but they still send the T&Cs first.
one day shipping of t&c, two day shipping on actual card lol
@Anonymous wrote:Just spoke with a Citi CSR and inquired about expediting my new card (this is my first with Citi). The CSR told me due to new federal regulations they are required by law to send the agreement to me before sending the card. Is this correct or do I need to call back and speak with another CSR?
Yes, the letter then the Card.
Told me the same thing about my prestige card. Took like a week or something to get here. Papers came UPS, card via FedEx.
Did this just change this month or something? Last month I got a new PRG and they overnighted it. I didn't get the T&C until the next week lol. I know it's not Citi but if it's some new regulation shouldn't they all be following it?
@Anonymous wrote:Did this just change this month or something? Last month I got a new PRG and they overnighted it. I didn't get the T&C until the next week lol. I know it's not Citi but if it's some new regulation shouldn't they all be following it?
Two different companies and there is no new regulation. CSR was mistaken