Good luck on the recon. If you have trouble discussing your concerns with a CSR, don't hesitate to request to speak with a credit manager. More discretion and understanding at that level.
The way to discern the "easier" approval cards is to navigate their web site. CITI offers 31 cards. On their web site, you can check terms and conditions for each card. Normally, rewards and co-branded cards (HHonors, Amex) are more difficult. CITI will tell you the minimum credit issued for each card ($500.00/$1000.00/$2000.00). The cards with the lowest minimum credit amounts generally would be more prudent for someone without excellent credit history to apply.
CITI has different telephone number for most of their cards. I've called a CSR on specific cards to inquire about any specific requirements. For the most part, they are very helpful. I've eliminated prospective cards through this process. (i.e HHonors requires a minimum of 9 satisfactory tradelines with significant history)
