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Citibank...why must you do this? :(

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New Contributor

Re: Citibank...why must you do this? :(

Nope postpaid, but it is a dealer account from my work.

Message 11 of 19
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Valued Contributor

Re: Citibank...why must you do this? :(


@jimmy2000 wrote:

Nope postpaid, but it is a dealer account from my work.


Ah so it is billed, but not to your name. That might be the issue.

Message 12 of 19
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New Contributor

Re: Citibank...why must you do this? :(

The phone number is billed to my name but with a corporate discount.

Update - Got the letter and all is resolved.
Message 13 of 19
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Established Contributor

Re: Citibank...why must you do this? :(


@NRB525 wrote:

This verification is for your own protection. Citi is looking out for you. 

Once you close the loop on verification, things should be better.  Hopefully that verification is just the one letter.  

 

When did you last change where you live? 

This looks like your first Citi card, or is your Siggy incomplete?


Citi is looking out for Citi. The consumer isn't responsible for fraudulent activity on a card if the consumer had nothing to do with it. And if Citi can't get their money back then Citi is on the hook for the loss. Inconvenience for you is much better for Citi than lost income and theft.

 

Interestingly enough, the only card I've ever had hacked is my Citi Premier. I never got flagged before the hack and have never been flagged since. I have multiple Citi products with multiple authorized users. 

Over $200,000 in credit across 12 cards.

FICO ranges from 791 -824 as of 07/26/2019
Message 14 of 19
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New Member

Re: Citibank...why must you do this? :(

Hi there! What was in the letter? This just happened to me

Message 15 of 19
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Established Contributor

Re: Citibank...why must you do this? :(

I agree Citi is a major PITA. The only reason I have a Citi card at all is that I shop and buy gas at Costco. Were it not for that, I probably wouldn't be a Citi customer at all.

 

Message 16 of 19
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New Member

Re: Citibank...why must you do this? :(

Hi there! What was in the letter?

Message 17 of 19
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Super Contributor

Re: Citibank...why must you do this? :(

I want to know too, but alas, OP's latest visit here was 3 months ago.

The letter may end up in the warehouse with the Lost Arc.

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
Message 18 of 19
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New Contributor

Re: Citibank...why must you do this? :(

Overall citi is awful at least in my experience. Even my merrick rebuilder card treated me better than citi. Others may have a better experience but I'll never apply for another citi card 

Message 19 of 19
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