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Citizens Bank Info

Cory88
Frequent Contributor

Citizens Bank Info

Does anyone have any experience with Citizens bank? Do they have a good and easy website to use? I will be moved over to them next year due to HSBC not going to service me anymore. I have the basics Cheques and savings account with a Credit card and Personal LOC. 

Message 1 of 7
6 REPLIES 6
coldfusion
Community Leader
Super Contributor

Re: Citizens Bank Info

It's..OK.   Over time they've improved both the online and mobile app particularly with ability and ease of use of performing some of the credit card functions.   One minor nuisance off the top of my head is that you have to manually add and save other Citizens accounts as options to the CC's Pay feature, although just a simple transfer from checking/savings to the CC also works.

 

I guess to put things in perspective the UI is better than what I've experienced from most credit unions and also better than the US Bank website.



(11/2021)
FICO 8 (EX) 806 (TU) 833 (EQ) 827
FICO 9 (EX) 828 (TU) 841 (EQ) 842

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 2 of 7
Cory88
Frequent Contributor

Re: Citizens Bank Info


@coldfusion wrote:

It's..OK.   Over time they've improved both the online and mobile app particularly with ability and ease of use of performing some of the credit card functions.   One minor nuisance off the top of my head is that you have to manually add and save other Citizens accounts as options to the CC's Pay feature, although just a simple transfer from checking/savings to the CC also works.

 

I guess to put things in perspective the UI is better than what I've experienced from most credit unions and also better than the US Bank website.


Thanks for the info. HSBC is the same way for credit card and LOC payments too, you have to manually add it to pay from the same banks account.

Message 3 of 7
trant3
Established Contributor

Re: Citizens Bank Info

I have citizens checking and CC but theyre not my primary bank, thankfully. Their UI sucks, although has gotten better. You cannot pay a citizens credit card on their app with an external checking, although its 2021 now. The credit card account is managed on a seperate website than the main citizen's website.

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Message 4 of 7
coldfusion
Community Leader
Super Contributor

Re: Citizens Bank Info


@trant3 wrote:

 You cannot pay a citizens credit card on their app with an external checking


That's not correct.  When you bring up the CC screen and select "Pay" and "Pay From" select "Manage Other Accounts" then "Add Account". After you've done that the Pay From page will list the account under "Other Accounts".

 

You have to follow the same process if you want to add your Citizens checking account but its easier to just use the mobile app's Transfer function.



(11/2021)
FICO 8 (EX) 806 (TU) 833 (EQ) 827
FICO 9 (EX) 828 (TU) 841 (EQ) 842

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 5 of 7
blackfines1
New Contributor

Re: Citizens Bank Info


@trant3 wrote:

I have citizens checking and CC but theyre not my primary bank, thankfully. Their UI sucks, although has gotten better. You cannot pay a citizens credit card on their app with an external checking, although its 2021 now. The credit card account is managed on a seperate website than the main citizen's website.


not true @trant3, I can pay my citizen business card through online

Message 6 of 7
flash3
New Visitor

Re: Citizens Bank Info

The Citizens Bank website is easy to use and navigate, never had any problems before.  Also, if you apply for a new Citizens card now they are giving you 5% cashback on everything for one year, which can be used at Walmart, etc.  They approved me even though I was over 5/24.

Message 7 of 7
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