Closed HSBC/Cap1 and possibly getting some LUV from Cap1?!?

[j_casteel]

Called the Exec. offices of HSBC. Explained how I've had the $300 card for over a year, never late, yada yada. The lady (whom I could actually clearly understand) appologized to me about the situation, etc. I told her that i wanted to close my card b/c i felt as if they were not willing to grow with me. She said she would check for a CLI, but it would be a HP. I just said go ahead and close it. She's mailing me a $14 check for me having overpaid on the card recently.

I asked her about my Cap1 Plat card, and she called the Cap1 exec. offices and then had me speak with a very nice lady (whom of which i could also clearly understand). I explained to her about how i have had the card for nearly 2yrs, no baddies, and is currently at a zero balance. I explained to her that I had recently applied for the Cash Rewards card, but was denied due to having too many Cap1 accounts and that i had just closed my HSBC card. I told her how I have never been able to get a CLI with them, and I feel as if I am starting to outgrow that card as well. She said she understood my concern and is going to have the exec. office take a look into my situation. She says it will take a couple days, but if there is anything they can do for me; like getting me a CLI, PC, or even going ahead and approving me for the Cash Rewards card since I closd the HSBC card that she would do it. She said i should here back from here on Thursday since she is out of the office on Wednesday.

If this doesn't work out then I completely give up on trying to get any LUV from Cap1. Sure, I'll keep the card for a little while longer, but I won't like it.

-John

[tylaw13]

let me know how it works out! ive always wondered if calling the exec number would give me any hope in getting a CLI.

[LS2982]

OP good luck! Cap1 is just ridiculous to work with on CLI's.

[j_casteel]

Thanks guys!

I hope this works out and if so then maybe it will open the door for others to do the same.

[SwampSystems]

John, good luck with all of that. Did you happen to get the phone number for the executive office?

[j_casteel]

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@SwampSystems wrote:

John, good luck with all of that. Did you happen to get the phone number for the executive office?

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Thanks... I called the HSBC Executive Resolution office at 866-280-0118 to discuss closing that card and then had her transfer me to the Cap1 Executive offices.

[j_casteel]

Still waiting for an update from the Cap1 Exec. office....but I did confirm the Cap1 Exec. Office phone number today!!

1-800-955-1455

It takes you to the small executive office and they answer M-F 8a-8p.

Good Luck

[Anonymous]

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@j_casteel wrote:

Still waiting for an update from the Cap1 Exec. office....but I did confirm the Cap1 Exec. Office phone number today!!

1-800-955-1455

It takes you to the small executive office and they answer M-F 8a-8p.

Good Luck

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Odd. I have the same number but it's for someone named Peggy.

[SwampSystems]

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@j_casteel wrote:

Still waiting for an update from the Cap1 Exec. office....but I did confirm the Cap1 Exec. Office phone number today!!

1-800-955-1455

It takes you to the small executive office and they answer M-F 8a-8p.

Good Luck

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Thanks so much! Called them today and they said they would look into a manual review.

[j_casteel]

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@Anonymous wrote:

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@j_casteel wrote:

Still waiting for an update from the Cap1 Exec. office....but I did confirm the Cap1 Exec. Office phone number today!!

1-800-955-1455

It takes you to the small executive office and they answer M-F 8a-8p.

Good Luck

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Odd. I have the same number but it's for someone named Peggy.

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How long has it been since you used it? I'm sure Peggy is in the office as well, but I've spoke with 2 different people neither were Peggy.