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I have two Macy Amex cards now after the store card was upgraded to an Amex as well. They are at $15K & $10K and I wanted to merge them into a single account and cancel the other one. Does not make sense to keep 2 cards for the exact same thing. I had called in before (around 2-3 months back) the upgrade and spoke with a CSR and at that time he mentioned you should be able to do this when they are of the same type. Now when I call in they say this cannot be done even though I mentioned that a number of cards do allow this. The level-I CSR I spoke to seemed to suggest they don't offer high limits as the reason. Her senior didn't give a reason and only said they couldn't be merged.
Has anyone any experience with this or any suggestions ?