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Comenity cards and recent frustrations

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purebulldogs
New Contributor

Has anyones comenity updated on reports recently?

I used it in may and paid it off approx June/start of July timeframe. Its paid off zero balance but it's still showing the full balance I had and the last update has been June. No updates since then. 

 

anyone else have June as their last update? Only complaint is it shows the card to be maxed now since I used most of the credit line even though it's been paid off well over 2 months 

Message 61 of 160
gdale6
Moderator Emeritus

Re: Has anyones comenity updated on reports recently?


@purebulldogs wrote:

I used it in may and paid it off approx June/start of July timeframe. Its paid off zero balance but it's still showing the full balance I had and the last update has been June. No updates since then. 

 

anyone else have June as their last update? Only complaint is it shows the card to be maxed now since I used most of the credit line even though it's been paid off well over 2 months 


The feds consider 90 days (3 months) to be current information, if they dont update by the end of this time period then they are not in compliance with federal law that if they report they must report correct information. Dispute it if it passes this time period and if that fails then file a CFPB complaint with the remedy you want of a current update and 1K for violating the FCRA.

Message 62 of 160
Greenivy
New Contributor

Re: Has anyones comenity updated on reports recently?

It has been OVER 90 days sonce they have reported.  They could care less whether they are compliant ot not.  The only way my information will be updated at this point is if I open disputes with all 3 bureaus.

Message 63 of 160
CreditMagic7
Super Contributor

Re: Has anyones comenity updated on reports recently?


@Greenivy wrote:

It has been OVER 90 days sonce they have reported.  They could care less whether they are compliant ot not.  The only way my information will be updated at this point is if I open disputes with all 3 bureaus.


Same. No CRA updates from them whatsover since JUNE like everyone else. Scraped by the skin of my teeth with PIF before their system tanked out so no balances whatsover to show. Even have managed a few line increases over the course of the past two months, and that can't show until they get cracking and notify TU-EQ-EX like they are supposed to but have failed to do so yet.

Message 64 of 160
thatgirldina1
Member

Re: Has anyones comenity updated on reports recently?

Just logged into MyFico and saw that my Comenity Overstock card finally updated. Like all of you, it hadn't been refreshed since June. Maybe they are finally back on track?

Message 65 of 160
CYBERSAM
Senior Contributor

Re: Has anyones comenity updated on reports recently?


@thatgirldina1 wrote:

Just logged into MyFico and saw that my Comenity Overstock card finally updated. Like all of you, it hadn't been refreshed since June. Maybe they are finally back on track?


That is a good news! One of their supervisor said about end of September.

But now they use HP for CLI Smiley Sad







              
Message 66 of 160
OmarGB9
Community Leader
Super Contributor

Re: Has anyones comenity updated on reports recently?


@CYBERSAM wrote:

@thatgirldina1 wrote:

Just logged into MyFico and saw that my Comenity Overstock card finally updated. Like all of you, it hadn't been refreshed since June. Maybe they are finally back on track?


That is a good news! One of their supervisor said about end of September.

But now they use HP for CLI Smiley Sad


I think the HP for CLI is YMMV. @Adkins recently said in GC that they got a SP CLI on a bread/comenity card.


Last App: 9/22/2022
American Express Platinum Card

Currently rebuilding as of 04/11/2019.

Starting FICO 8 Scores:




Current FICO 8 scores:


Message 67 of 160
Adkins
Legendary Contributor

Re: Has anyones comenity updated on reports recently?


@OmarGB9 wrote:

@CYBERSAM wrote:

@thatgirldina1 wrote:

Just logged into MyFico and saw that my Comenity Overstock card finally updated. Like all of you, it hadn't been refreshed since June. Maybe they are finally back on track?


That is a good news! One of their supervisor said about end of September.

But now they use HP for CLI Smiley Sad


I think the HP for CLI is YMMV. @Adkins recently said in GC that they got a SP CLI on a bread/comenity card.


Yes, and still no HP anywhere at this point. 

Last HP 11-01-2022



Message 68 of 160
MachoHombre
Regular Contributor

Re: Has anyones comenity updated on reports recently?

Today (Oct 01) mine still showing June25 last reporting.

||
Message 69 of 160
jrubedjmp311
New Contributor

Re: Has anyones comenity updated on reports recently?

I just spoke with a supervisor at Comenity.

 

The system is still an issue. However, if a customer needs them to manually send the updates to the bureaus, there is a form they fill out to manually push this. Takes 5 days to update

Message 70 of 160
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