I have nothing but good things to say when I called the backdoor number listed on here for an account specialist. It took me 3 or 4 times, but they eventually removed several lates on my account. They were always polite, as was I even when they said no to my requests.
I am sorry to ask, but how were they impolite to you? Was it because they said no to your request, or were they just mean from the start? I only ask because I have never had an impolite customer service experience from any of my calls into credit card companies (probably have called 500 times in all to several companies). I always have called them "sir" or "ma'am" and I thank them for their help.
Please do not take it as me picking on you, but I am just curious. I have read on here at least 100 times about people having very rude experiences. I just wonder why any representative would become hostile if they are treated with respect and courtesy.
I wonder the same thing. I would think it exceptionally rare a CSR would go off the deep end unless they had some emotional issue or the customer was a complete jerk. Not that there should be any excuse, mind you.