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Credit Solutions/CSR Etiquette?

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Regular Contributor

Credit Solutions/CSR Etiquette?

When calling for CLIs, APR reductions, etc what is the best strategy for success? Is it best to just call and simply ask without no real details or reasons or should one explain the situation in detail, for example - “I plan to make a significant purchase and I don’t want my utilization percentage to be too high.” or “I plan to use this as my everyday use card and a higher CL would help me to have to make multiple payments in cycle” etc.

I have yet to have to do this yet (all of my CLI’s so far have been online or auto) but I figured I’d see what other people had success with and maybe to avoid saying the wrong things.

My credit card journey started 3/2018



Summit Speed Card/Sync Car Care - $10000 CL
Discover It - $6500 CL
AMEX BCP - $10500 SL
BBVA Clear Points Rewards - $15300 SL
PayPal Mastercard - $6500 SL
Cap 1 Quicksilver - $1500 SL(DW’s card)
Credit One Platinum - $1500 (DW’s starter card)
Total CL - $51800

Cash back earned as of 12/1/19 - $1436

Less than 1% - Utilization at pretty much any given point

In the garden lettin’ ‘em grow!

FICO 8 Scores as of 11/28/19
747 Experian, 751 TransUnion, 758 Equifax

Goal cards:
Message 1 of 13
12 REPLIES 12
Community Leader
Mega Contributor

Re: Credit Solutions/CSR Etiquette?

Cli can be a different ballgame with certain lenders. Many may want to know WHY you need more. APR, just ask, you never know unless you try and many lenders have no issue with these request ime.
#ChaseCreditCardHobby Enthusiast
2022
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Message 2 of 13
Mega Contributor

Re: Credit Solutions/CSR Etiquette?


@JNA1 wrote:
When calling for CLIs, APR reductions, etc what is the best strategy for success? Is it best to just call and simply ask without no real details or reasons or should one explain the situation in detail, for example - “I plan to make a significant purchase and I don’t want my utilization percentage to be too high.” or “I plan to use this as my everyday use card and a higher CL would help me to have to make multiple payments in cycle” etc.

I have yet to have to do this yet (all of my CLI’s so far have been online or auto) but I figured I’d see what other people had success with and maybe to avoid saying the wrong things.

Personally, I would avoid mentioning utilization.   Basically you are saying "I want you to give me (and thus potentially not give someone else) a large CL. most of which I won't use."

 

But big spend coming up, or need bigger limit to avoid multiple payments are OK (but with the latter you probably should have some instances of multiple payments)

Message 3 of 13
Regular Contributor

Re: Credit Solutions/CSR Etiquette?

It’s a bank and a business transaction. They don’t care who you are. They just care that whatever you ask for fits into their underwriting criteria. Just ask and whatever ? they ask if any, answer truthfully and be done. It’s not rocket science and/or a friendship...
Message 4 of 13
Senior Contributor

Re: Credit Solutions/CSR Etiquette?

"I have some large purchases coming up, and I was wondering if I had any special offers available, either for extra rewards or a renewed zero percent period."
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Message 5 of 13
Regular Contributor

Re: Credit Solutions/CSR Etiquette?

I always call to ask... for any reason... it’s good practice n gives us confidence to think outside the box on how we actively participate with our cards and the institution.
Bat Attack that reduction!!!!


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Message 6 of 13
Community Leader
Super Contributor

Re: Credit Solutions/CSR Etiquette?


@JNA1 wrote:
When calling for CLIs, APR reductions, etc what is the best strategy for success? Is it best to just call and simply ask without no real details or reasons or should one explain the situation in detail, for example - “I plan to make a significant purchase and I don’t want my utilization percentage to be too high.” or “I plan to use this as my everyday use card and a higher CL would help me to have to make multiple payments in cycle” etc.

I have yet to have to do this yet (all of my CLI’s so far have been online or auto) but I figured I’d see what other people had success with and maybe to avoid saying the wrong things.

IMHO, there's no need to give any reason. And, on the off chance if I were asked, the last thing I would say is I dont want my UT to be too high. The way to do that is to PIF. I personally prefer requesting a CLI online. 

GOALS: Garden til APR 2020 and 800 Club


SEP 2019: EX 791, TU 797, EQ 804
JUN 2019: EX 788, TU 794, EQ 779
DEC 2018: EX 777, TU 783, EQ 799

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Message 7 of 13
Regular Contributor

Re: Credit Solutions/CSR Etiquette?

If they actual look at my credit card payment (I’m not sure if they actually do that or not) they’ll see that I never carry much of a balance. My utilization has never been over 3% on any card at any time sine I’ve had credit cards.
I just wasn’t sure what they like to hear (or not to hear) when making CLI decisions.

My credit card journey started 3/2018



Summit Speed Card/Sync Car Care - $10000 CL
Discover It - $6500 CL
AMEX BCP - $10500 SL
BBVA Clear Points Rewards - $15300 SL
PayPal Mastercard - $6500 SL
Cap 1 Quicksilver - $1500 SL(DW’s card)
Credit One Platinum - $1500 (DW’s starter card)
Total CL - $51800

Cash back earned as of 12/1/19 - $1436

Less than 1% - Utilization at pretty much any given point

In the garden lettin’ ‘em grow!

FICO 8 Scores as of 11/28/19
747 Experian, 751 TransUnion, 758 Equifax

Goal cards:
Message 8 of 13
Moderator

Re: Credit Solutions/CSR Etiquette?

Good advice so far, and I'll just add that specific to Credit Solutions (Synchrony) they seem to be especially disinterested in one's motivation for the request - they are polite but all business, which makes sense due to their number generally not being used by the public.

 

If you just want to share they'll humor you, but their goal is to ask you the required questions, give you a yes/no, and get you off the line.

Message 9 of 13
Regular Contributor

Re: Credit Solutions/CSR Etiquette?

When I called Credit Solutions back in the day for a Lowe's card that had a $5,000 limit, here is how the conversation went:

 

CS: "How can I help you?"

Me: "I would like to request a credit line increase on my Lowe's card, please."

CS: "How much are you requesting?"

Me: "$20,000 more?

CS: "That has been approved. Is there anything else I can help you with?"

 

Seriously. It was that easy.

Message 10 of 13
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