wow i had to call discover today because i messed up and put the wrong CC# for my BT and they were really really nice and changed for me and it showed up already. i was shocked by how nice they are. this card is taking place of my zync card in my wallet.
They are definitely the nicest CSR group I've dealt with, be it only once or twice. They just seem so genuine... even if they probably aren't! I felt like the rep actually felt bad that my BT offer had expired and I had to wait for a new one to be available to me!
Discover CSR is worth their weight in gold!