Dad's bad experience with BofA fraud team.

[willwar14]

A few weeks our streets mail box was broken into and they stole everyone's mail, appearently there was some balance transfer checks there and they tried to forge them and cash them. The moment my dad saw it on his Bank of America CC he called in and reported it, and we thought everything was fine until today when he gets a notification his account is late, so he calls in and appearently the rep who took care of him a few weeks ago put everything but one check in dispute/marked as fraud. The rep that handled it today said the charges/fees would be reversed within 48-72 hours and it would be like the account was never late. I hope so, otherwise there WILL be a CFPB complaint made, the last thing we want is to have AA taken due to that rep a few weeks ago.

[newhis]

I don't like that they send BT checks every couple of weeks. 

Do you know if there is a way to stop that? 

Now even Cap1 and Discover are sending BT checks by regular mail.

[Anonymous]

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@newhis wrote:

I don't like that they send BT checks every couple of weeks. 

Do you know if there is a way to stop that? 

Now even Cap1 and Discover are sending BT checks by regular mail.

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There really isn't a way to stop this with BoA, unfortunately. I've asked them twice and both reps said they made notes on the account not to send out any more balance transfer checks. I still keep receiving them.

[Anonymous]

Access checks can be stopped, just call regular customer service, they literally just have to click a box that says suppress access checks.....then it'll take 60 days for them to actually stop, and with boa anytime a rep says they are "notating your account" they aren't really doing anything they are just saying that to make you feel better.

[Anonymous]

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@Anonymous wrote:
Access checks can be stopped, just call regular customer service, they literally just have to click a box that says suppress access checks.....then it'll take 60 days for them to actually stop, and with boa anytime a rep says they are "notating your account" they aren't really doing anything they are just saying that to make you feel better.

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Actually, based on the two requests I made, they did check a box on the account and the checks are still coming in the mail, 8 and 9 months after the requests. So making the request doesn't really do anything at all. Others have reported the same.

[Anonymous]

Actually, I've had no issues receiving them after I requested the stoppage outside of the initial 60 day timeframe (actually probably just the first month) and it's been a year.

[Anonymous]

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@Anonymous wrote:
Actually, I've had no issues receiving them after I requested the stoppage outside of the initial 60 day timeframe (actually probably just the first month) and it's been a year.

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Great for you. However, a number of us still continue to receive them despite having a box checked that says not to send them. BoA doesn't listen well.

[zerofire]

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@Anonymous wrote:
Access checks can be stopped, just call regular customer service, they literally just have to click a box that says suppress access checks.....then it'll take 60 days for them to actually stop, and with boa anytime a rep says they are "notating your account" they aren't really doing anything they are just saying that to make you feel better.

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Thats weird I never got any checks for my accounts. I never had bad charges either. Not sure why.