Wells Fargo works well for some people and not so well for others; I happen to be in the former category.
They don't have all of the 'bells and whistles' of many of the other large lenders, but my own experience with them has been drama-free. They have quirks just like all banks, but the couple of times I have needed to reach-out to them about something I was pleased with the outcome.
I happen to be a 'corner case' where the Propel is a good fit... no AF, 3% back on travel, and it's linked to my checking account for overdraft protection. That said, for many there are likely better choices around.