At Capital One accounts closed at a consumer’s request and was in good standing are eligible to be reopened. However in cases where it was closed arising from external information on the credit report and or bank initiated actions due to account handling, those are generally not eligible for reopening. When a closed account is requested to be reopened, a case is initiated that goes into a work queue where a supervisor looks over everything, if the originally closure reasons falls under eligible guidelines the account will be reopened, otherwise it remains permanently closed. Turnaround takes generally up to five days...
