@Taurus22 wrote:@Anonymous Awesome! I'm still sitting on my hands like a little boy with my knees bouncing, absolutely going nuts waiting for 1 more week to pass. I think this is the most impatient I've ever been with any of my credit cards. So if Citi screws the pooch on this, and I end up having to double-convert too, I'll only be a week behind you......lol.
We'll be looking for your Custom Cash conversion approval post by Oct. 15
@Taurus22 Another reason I didnt wait because someone else called and they said the glitch isnt true.
https://ficoforums.myfico.com/t5/Credit-Cards/Citi-Product-Change/td-p/6387110
@Anonymous Hmmm. I hadn't read that post until now. I think I may call again tomorrow during daytime hours and see what another CSR tells me. If I get conflicting information, I may go ahead and move forward with the double-conversion. Sounds like none of them really know what the squat is going on.....I'll post another update afterward.
What doesn't make sense, is that Citi has to know by now with the flood of conversions (people changing their DC cards) to other random cards, that people are using the back door to reach the same result. They already allow other conversions and people who use common sense know how to bypass it. Why don't they go ahead and approve the direct conversion? All they're doing is making more work for themselves, by having to convert twice.... *shrug*
On Deck: No Plans Currently
So after getting nowhere with both a CSR and Supervisor today, I ended up calling the EO to discuss everything, explaining that I have been given very conflicted information about all of this. I have been given 4-5 different excuses by every representative I have talked to, and today they made it sound like they weren't going to allow me to do a double-conversion. He has referred me to a Citi credit analyst that will be calling me in the "next few days". I'm going to get to the bottom of this one way or the other. Updates to come..... *smh*
@Taurus22 Keep us updated. This has been a long journey to get the custom cash. 
We should have just applied for it.
I have a MileUp card, downgrade from my first AA card original 2015 opening. I have 5,000 AA miles, but the required spend to build that up to anything useful is not appealing, American Airlines isn't a big player out of SEA and their offers on Alaska aren't as good as before. So I called today and had them convert the MileUp to Custom Cash.
Logged in to the Citi site. For years now I haven't had any BT offers on my MileUp. "You have a balance transfer offer". Well, the positives start immediately. Already reflects as Custom Cash on my online account.
The offer for the Citi Premier looks enticing also. I may have to explore TYP opportunities 
eta: Cannot do a BT just yet because the card number changes, and the new card is not yet in hand to verify. Will have to try the existing AA card for Custom Cash transactions just to play with the categories. Fun!
@Credit12Fico wrote:
@craig10x wrote:
@Yasselife wrote:I've read from a member here that there was a glitch in their system that's expected to be fixed by Sep 1st.
It's not true, apparently...i chatted with a CSR today and she said there is no glitch in the system and that although they are working on setting up conversion of Double Cash to Custom Cash, there is NO TIMELINE...said to check back every 2-4 weeks...
Hardly surprising. With their IT, it could take years for the PC functionality on the DC.
I chatted with Citi today and she said to check back in 1 to 2 statement cycles to see IF they are permitting conversions from double cash to custom cash which means you could wait 2 months and then find out you STILL can't do it...
So, i went ahead and converted to Rewards Plus first today...In the conversion info it said that i have until October 17th to reverse it and then it "locks in"...so around October 20 when it is locked in...then i will try to convert from Rewards Plus to Custom Cash (which is allowed)...
@craig10x My understanding is that you have to wait until the lock date has passed....typically 51 days from the conversion date. So to be safe, for you I would target Oct. 18. Good luck with everything!
Thanks! I looked at the calendar and Oct 17th would be exactly 51 days after the conversion date...So, i will wait until at least Oct 18th to try to do that second conversion to Custom Cash...Appreciate the feedback...