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AFAIK, Capital One normally always softs. I don't recall any posts offhand when someone called the backdoor number and Capital One harding all 3 reports.
When I did it the CSR was telling me very specific things from each on of my CRs. I asked her if it was a soft pull and she replied that it's always a soft unless your opening an account.
Hi, All!
When I called the backdoor # for a CLI last September, they soft me and was approved for $500...
Hope this helps!
I called the Backdoor in either late November or early December and they CLI'ed from $500 to $800 and there was definitely no hard pull.