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For those of you who have a BB&T credit card? Do you find the bank and website consumer friendly?

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Senior Contributor

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie

BBT has sucked for me. Unknowledgeable CSRs, bad service, lied about a HP, then recoded as SP.
For a collection of our current FICO scoring wisdom, updated as we learn, read the following. Watch the revision dates on the bottom of the first 8 posts as they are regularly updated: Link to Scoring Primer.



RIP:






Scores updated May 2020, unless otherwise noted. 5 revolvers reporting a balance, where it's normally 1, but took an HP on EX.

(Forgive typos, mobile.)(Everything said is Just IMHO.)

In order to better answer your questions and record your DPs, please provide your profile stats: Any baddies? Severity and recency? (clean/dirty), Number of accounts, both open and closed on CRs (thick/thin), AoOA? (aged/nonaged), AOYRA-Age of Youngest Revolving Account (new accounts/no new accounts)? Open/closed loan on CR?
For example, mine is clean/thick/aged/new account, with open loan on record.
If you don't know where you fall, just detail any baddies, your number of open and closed accounts, AoOA, AOYRA and whether you have a loan on record.

For utilization questions, list individual and aggregate utilizations, revolving and installment, please.
Message 21 of 26
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Established Contributor

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie


@FinStar wrote:
I've found their app and/or website pretty user-friendly. You can pay your CCs with external accounts as well (allow time for the payment to post) and you can toggle between accounts seamlessly. The CL availability isn't released immediately upon payment, unlike Chase, Comenity or AmEx, for instance. But, not a deal-breaker IMO since there are countless other lenders who do not have that feature. Their dashboard seems to be pretty functional and easy to navigate IMO.

C/S agents are helpful and knowledgeable from the limited interactions I've had.

CLIs are HP when an account becomes eligible for review.

I've never had this issue with any other bank but with BB&T I am not seeing where I can add an external account to pay my BB&T CC. All I keep seeing is where to add accounts to use your BB&T card to make payments with. 





Potential Future Cards

Message 22 of 26
Highlighted
Senior Contributor

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie

Let’s hope for an overhaul with Truist!
For a collection of our current FICO scoring wisdom, updated as we learn, read the following. Watch the revision dates on the bottom of the first 8 posts as they are regularly updated: Link to Scoring Primer.



RIP:






Scores updated May 2020, unless otherwise noted. 5 revolvers reporting a balance, where it's normally 1, but took an HP on EX.

(Forgive typos, mobile.)(Everything said is Just IMHO.)

In order to better answer your questions and record your DPs, please provide your profile stats: Any baddies? Severity and recency? (clean/dirty), Number of accounts, both open and closed on CRs (thick/thin), AoOA? (aged/nonaged), AOYRA-Age of Youngest Revolving Account (new accounts/no new accounts)? Open/closed loan on CR?
For example, mine is clean/thick/aged/new account, with open loan on record.
If you don't know where you fall, just detail any baddies, your number of open and closed accounts, AoOA, AOYRA and whether you have a loan on record.

For utilization questions, list individual and aggregate utilizations, revolving and installment, please.
Message 23 of 26
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Established Member

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie

The only time you can save external account info for payments is with autopay otherwise you have to put in your banking info everytime. The other option is set it up with your bank to push payments.

Message 24 of 26
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Regular Contributor

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie

@Wavester64   

 

From the app: log on, tap the account so it brings up any recent history, etc.  Click the Make Payment bar and choose how you will make payment.  I made a payment yesterday from external account (WF)....today payment shows credited to BB&T and amount restored to credit line.  Money has not been deducted from WF yet, probably will show debit there tomorrow. 1C9A5A62-25DC-4B26-8C6E-9FEAFE99DB20.jpeg

 

Profile: Clean/Thin/Young ish/New Account

Scores as of 05/2020
EX FICO - no score young
TU FICO - no score young
EQ FICO 09 - 755 aged ish



Message 25 of 26
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Established Contributor

Re: For those of you who have a BB&T credit card? Do you find the bank and website consumer frie


@GoNavy wrote:

@Wavester64   

 

From the app: log on, tap the account so it brings up any recent history, etc.  Click the Make Payment bar and choose how you will make payment.  I made a payment yesterday from external account (WF)....today payment shows credited to BB&T and amount restored to credit line.  Money has not been deducted from WF yet, probably will show debit there tomorrow. 1C9A5A62-25DC-4B26-8C6E-9FEAFE99DB20.jpeg

 


Thanks! As soon as my balance is posted I'll give it a try. I just tried now to add, but because I don't have a balance posted yet it came up with a warning message that I need to have a balance in order to add a form of payment. 





Potential Future Cards

Message 26 of 26
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