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Getting Capital One to verify new card/lift restriction?

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Getting Capital One to verify new card/lift restriction?

I have had a Quicksilver for years. Going on a trip soon so I applied for the Venture and was instantly approved, yay, except they wanted me to do a phone text message verification which wouldn't work. Called them and they said it was because I have a pre paid phone. They sent me a link to upload ID which I did. I still have not received the card in the mail. Got a voicemail today from Cap One, they have ''an important message''. I call back and they first won't speak to me because I cant give them the card number (I haven't received it yet) then they claim they didn't call and they will let me know the outcome of the security check ''soon''. I asked if that would be by mail/email/phone and they couldn't answer. This was so not worth the triple pull. I've been a customer since 2012, what a pain this is.

 

Has anyone else been put under a fraid check after being approved? How was it resolved and how long? Did you have to wait for a snail mail letter? 

Message 1 of 7
6 REPLIES 6
Valued Contributor

Re: Getting Capital One to verify new card/lift restriction?


@saminNY wrote:

I have had a Quicksilver for years. Going on a trip soon so I applied for the Venture and was instantly approved, yay, except they wanted me to do a phone text message verification which wouldn't work. Called them and they said it was because I have a pre paid phone. They sent me a link to upload ID which I did. I still have not received the card in the mail. Got a voicemail today from Cap One, they have ''an important message''. I call back and they first won't speak to me because I cant give them the card number (I haven't received it yet) then they claim they didn't call and they will let me know the outcome of the security check ''soon''. I asked if that would be by mail/email/phone and they couldn't answer. This was so not worth the triple pull. I've been a customer since 2012, what a pain this is.

 

Has anyone else been put under a fraid check after being approved? How was it resolved and how long? Did you have to wait for a snail mail letter? 


@saminNY   Welcome To myFICO Forums!!!

 

I do not really know how Capital One works?, But I would call and escalate to a Manager. 7 years as a customer. I would expect a little more.

and not settle for less. IMHO

 

Also some others might chime in on what steps to take.

Message 2 of 7
Community Leader
Senior Contributor

Re: Getting Capital One to verify new card/lift restriction?


@M_Smart007 wrote:

@saminNY wrote:

I have had a Quicksilver for years. Going on a trip soon so I applied for the Venture and was instantly approved, yay, except they wanted me to do a phone text message verification which wouldn't work. Called them and they said it was because I have a pre paid phone. They sent me a link to upload ID which I did. I still have not received the card in the mail. Got a voicemail today from Cap One, they have ''an important message''. I call back and they first won't speak to me because I cant give them the card number (I haven't received it yet) then they claim they didn't call and they will let me know the outcome of the security check ''soon''. I asked if that would be by mail/email/phone and they couldn't answer. This was so not worth the triple pull. I've been a customer since 2012, what a pain this is.

 

Has anyone else been put under a fraid check after being approved? How was it resolved and how long? Did you have to wait for a snail mail letter? 


@saminNY   Welcome To myFICO Forums!!!

 

I do not really know how Capital One works?, But I would call and escalate to a Manager. 7 years as a customer. I would expect a little more.

and not settle for less. IMHO

 

Also some others might chime in on what steps to take.


Agree 100%!

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Message 3 of 7
Contributor

Re: Getting Capital One to verify new card/lift restriction?

Think it's pretty normal for CapOne, even before they had 100 million accounts hacked. If they want to check if you receive mail at the address on your report you're going to have to wait. Opening cards in your name for scammers also would be a hassle

Message 4 of 7
Established Member

Re: Getting Capital One to verify new card/lift restriction?

Burner phone... check. Apply for upper tier credit card... check. Leaving the country... check. Capital One on Defcon 1 alert... check. 😂
Message 5 of 7
Valued Contributor

Re: Getting Capital One to verify new card/lift restriction?


@SilverSmith wrote:
Burner phone... check. Apply for upper tier credit card... check. Leaving the country... check. Capital One on Defcon 1 alert... check. 😂

The OP didn't say anything about "leaving the country"... what they said is that they were going on a trip soon.

 

Otherwise, this is standard Capital One verification procedure when they can't verify by phone or the applicant has moved withing the previous 6 months.  And given the recent data breach, they probably are even on higher alert.





Message 6 of 7
Established Member

Re: Getting Capital One to verify new card/lift restriction?

I was being facetious but in Cap1's mind he may as well have been on his way to the DRC. Lol
Message 7 of 7
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