I hear ya, and I'm not saying that the regular CS is any good. I was just amazed that when I was finally able to get beyond the basic level, someone finally figured it out.
It's a sad state of affairs when good CS is defined in contrast to the usual (bad) CS.
LOL. HTSU....what you experienced is the relief of pain! Sometimes relief is almost a pleasure.
I have the Chase Sapphire card (used to have Chase Freedom but was convinced to upgrade). And, it WAS an upgrade. Maybe not in the rewards catagory but certainly in customer service. When I call, the phone is quickly answered not by a machine but by someone who sounds like they are somewhere in the mid-west. They are courteous and professional and without exception, have resolved any issue I might have in one phone call.
With all the problems I've read involving Chase and their CS, it's refreshing to have the opportunity to post this positive report about them and since I only use the card for about 300 - 400 mo. and PIF, the rewards are not a big issue..
But of course, YMMV
When the overwhelming majority of posts regarding Chase CS are positive ones I'll be impressed. Until then... not!
Can't wait until July when I have to call them to have my AF waived again. That's always such a joy!
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