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Grrrr, Capital One!!!

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Anonymous
Not applicable

Grrrr, Capital One!!!

Well first and foremost let me say Hi, I've been a looooooooong time lurker and reader of many posts and I must say that I love this forum. Today I tried to contact capital one bank and tried to upgrade my platinum card to the cash rewards card. I was first assisted by a nice csr who then transferred me and then someone else spoke to me in regards to my request. The 2nd csr then told me that she was unable to fulfill the request for me and said that I would be approved if I applied for a new card, despite being with them for 5 years with no initial credit increases or late payments. I told her thanks but no thanks, and I'll be closing my card today!

Message 1 of 14
13 REPLIES 13
SwiftTone
Valued Contributor

Re: Grrrr, Capital One!!!

I understand your frustration. Everyone with Capital One goes through the same thing. I did recently also.

 

I didn't close it because it's my 2 oldest accounts.

AMEX: $25,000, CSR: $10,000, Chase Priority Club: $1,500, Freedom: $5000, Freedom Unlimited: $1000, Discover: $21,000, BoA $11,000, WF Cash Wise: $5000

EQ FICO - 753
TU FICO - 755
EX FICO(AMEX) - 766
Message 2 of 14
LS2982
Mega Contributor

Re: Grrrr, Capital One!!!

Welcome to the forums!!!

Congrats on axing them too! 5 yrs good history and no luv is axeworthy!!



EQ FICO 548 3/3/16
Message 3 of 14
pizzadude
Credit Mentor

Re: Grrrr, Capital One!!!

 

Cap1 doesn't accept consumer initiated CLI requests or PCs on the vast majority of their cards ~ they always would just rather have you open a new account.

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX
Message 4 of 14
ztnjpv
Established Contributor

Re: Grrrr, Capital One!!!

Capital One has some great cards....often the best in class or pretty close to it. But they, as a company to deal with, just suck. If you can stomach their BS and get the card you want, it can be worth it. But if you are going after a card from them, make darn sure it's the best card you can get for your needs.

 

-The Venture Card is one of the best for Miles. It's straight forward and easy to understand. Sure, some others may be better under special circumstances but if you don't want to think about conditions or specific airlines or specific types of flights, it's probably the best all around. 

 

-The Green Cash Rewards Card is great for cash back if you spend a lot. Others like the Freedom and Amex Blue Preferred are better under certain spending categories and purchase types and can have limits on categories (Freedom does). But if you only want one cash card and don't want to think about qualifying purchases or limits and spend a lot, the general limitless 1.5% will outdo the others everytime. Check out NerdWallet dot com and use the cash back calculator to see how it would work for you.

 

Finally, the Spark Cash Business card is the most lucrative as a stand alone card with 2% cash back. That beats everyone if you spend a lot on a lot of different categories that don't qualify for higher percentages. And if you own a business, chances are that your biggest purchases don't qualify for anything better than Spark's flat 2%. 

 

Great Cards for big spenders with little desire to "strategize". But what a rotten bunch to deal with. I hate them. 

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
Message 5 of 14
Anonymous
Not applicable

Re: Grrrr, Capital One!!!

Thanks, it's good to be here initially learning and passing on what Ionia to anyone who could use. The help. But yea, very disappointed with them. Definitely not wasting an inquiry on them
Message 6 of 14
Anonymous
Not applicable

Re: Grrrr, Capital One!!!

Yea, I'm going to get my citi premier & Amex blue preferred once I pay down my remaining blances on my cards.
Message 7 of 14
Walt_K
Senior Contributor

Re: Grrrr, Capital One!!!


@ztnjpv wrote:

Capital One has some great cards....often the best in class or pretty close to it. But they, as a company to deal with, just suck. If you can stomach their BS and get the card you want, it can be worth it. But if you are going after a card from them, make darn sure it's the best card you can get for your needs.

 

-The Venture Card is one of the best for Miles. It's straight forward and easy to understand. Sure, some others may be better under special circumstances but if you don't want to think about conditions or specific airlines or specific types of flights, it's probably the best all around. 

 

-The Green Cash Rewards Card is great for cash back if you spend a lot. Others like the Freedom and Amex Blue Preferred are better under certain spending categories and purchase types and can have limits on categories (Freedom does). But if you only want one cash card and don't want to think about qualifying purchases or limits and spend a lot, the general limitless 1.5% will outdo the others everytime. Check out NerdWallet dot com and use the cash back calculator to see how it would work for you.

 

Finally, the Spark Cash Business card is the most lucrative as a stand alone card with 2% cash back. That beats everyone if you spend a lot on a lot of different categories that don't qualify for higher percentages. And if you own a business, chances are that your biggest purchases don't qualify for anything better than Spark's flat 2%. 

 

Great Cards for big spenders with little desire to "strategize". But what a rotten bunch to deal with. I hate them. 



Venture is good so long as you are looking for domestic coach tickets.  If you're looking to take an occasional international trip in first/business, Venture is not going to work for you.

 

Fidelity still has their 2% CC I think, so I haven't understood the hype with Cap One's 1.5% card.  But I don't generally do cashback cards. 


Starting Score: ~500 (12/01/2008)
Current Score: EQ 681 (04/05/13); TU 98 728 (01/06/12), TU 08? 760 (provided by Barclay 1/2/14), TU 04 728 (lender pull 01/12/12); EX 742 (lender pull 01/12/12)
Goal Score: 720


Take the FICO Fitness Challenge
Message 8 of 14
ztnjpv
Established Contributor

Re: Grrrr, Capital One!!!

Venture is good so long as you are looking for domestic coach tickets.  If you're looking to take an occasional international trip in first/business, Venture is not going to work for you.

 

Fidelity still has their 2% CC I think, so I haven't understood the hype with Cap One's 1.5% card.  But I don't generally do cashback cards. 

 

-----------------------------------------------------------------------------------------------------------------------

 

I never understood it that way. I just thought it was simply a matter of adding up your miles and moving the decimal 2 spots to the left and that's the cash value. 

 

So, 80,000 is simply $800 worth of airfare or travel related expenses. You want first class? It just takes more miles. 

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
Message 9 of 14
Walt_K
Senior Contributor

Re: Grrrr, Capital One!!!


@ztnjpv wrote:

Venture is good so long as you are looking for domestic coach tickets.  If you're looking to take an occasional international trip in first/business, Venture is not going to work for you.

 

Fidelity still has their 2% CC I think, so I haven't understood the hype with Cap One's 1.5% card.  But I don't generally do cashback cards. 

 

-----------------------------------------------------------------------------------------------------------------------

 

I never understood it that way. I just thought it was simply a matter of adding up your miles and moving the decimal 2 spots to the left and that's the cash value. 

 

So, 80,000 is simply $800 worth of airfare or travel related expenses. You want first class? It just takes more miles. 


Exactly.  So a $6000 business class ticket to Europe will take 600,000 Venture miles.  To get 600K Venture miles, you need to spend $300,000.

 

That same ticket will cost 100,000 airline miles in most programs.  To get 100K airline miles, even if you only earn 1 mile per dollar, it takes $100K spend.  When you add multiplier categories, and bonus transfers, that comes down even more.  Take PRG for example.  MR has frequent transfer bonuses such as 50% bonuses for transfer to Delta.  Now you only need ~67K MR points to get to 100K miles.  PRG gives you a 15K bonus for $30K spend.  2x gas/groceries and 3x airfare.  It's not too hard to imagine scenarios where you get down to $40K of spend to get those 100K miles or that $6000 ticket.  But even at the 1 mile per point earn rate, you're still going to earn a ticket like that 3x faster than using Venture. 

 

This is the problem with the fixed value cards.  They're not cost effective for aspirational awards. 


Starting Score: ~500 (12/01/2008)
Current Score: EQ 681 (04/05/13); TU 98 728 (01/06/12), TU 08? 760 (provided by Barclay 1/2/14), TU 04 728 (lender pull 01/12/12); EX 742 (lender pull 01/12/12)
Goal Score: 720


Take the FICO Fitness Challenge
Message 10 of 14
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