Here's a better number to get directly to a credit analyst: 1 866 551 0258. I'm currently on hold with them and they are reviewing my account after they decreased my CL from 405 to 305 and decreasing it on 4/23/09 from 1,000 to 405. currently 3,600 out of 28k in use. Reasons given for decrease were # of accounts w/ delinquency and public record which i haven't had any of those. Will let you know if this works.
additional info: recently was approved for an additional 5300 with Citi and new 7500 with Discover
They did exactly what I thought they did. The public record was simply an old collection that was previous to the original CL decrease. Doesn't double jeopardy apply to credit card companies?
I've been a cardholder since 2006. It helps with the AAOA. The card has 1% cash back rewards and i use it basically just to pay a couple online bills.