How You Would Rank the Customer Service of All Your Issuers

[chalupaman]

I'm curious.

Here's how I'd rank mine in order based on all the experiences I've had with their CSs irrespective of what my CLs with these lenders are.

1. Chase and Amex tied

2. Discover, Bank of America and Barclays tied

3. Cap One

4. Citi

5. Sync Bank and Comenity tied

Not saying even #5 is bad at all with their customer service but compared to the ones I just listed, those lenders just have a much bigger edge IMHO. Reason I put Citi at #4 was because I had to jump through hoops just to get an APR reduction through their executive office and how inconsistent some of their phone reps could be and Sync Bank and Comenity are last mainly because I haven't really dealt with their customer service as much so there's my explanation for that.

Absolute worst lender I've ever dealt with was TD Bank and their Target RED card and when I tried to close that card but I'm just listing all the lenders that I have cards with now. I also honestly don't know how where I'd put Wells Fargo here but I found their service pretty middle of the road.

[Luscher]

1. Chase, Amex, Discover
2. BOA
3. CITI

[LexieCat]

1. Barclays; Amex

2. Simmons First

3. Chase

4. CapitalOne (no longer have card, but unpleasant past experience)

5. Citi (ditto)

[Blodreina]

1. Discover

2. Discover

3. Discover

4. Discover

[-Cal-]

1. Amex
2. Chase
3. Discover
4. Citi
5. Barclay
6. Wells Fargo
7. BOA
8. Synchrony Bank
9. Comenity
10. Capital One
11. Target

[CreditMagic7]

(1) TIE: Chase and Bank of America

(2) Citibank CSR's (Nothing but remarkable service & cooperation but specifically EO Dept)

(3) Barclay's (They are really pretty good)

(3) Comenity (They can be either way A LOT!)

(4) Synchrony India Credit Solutions (BAHH!) Don't even know why i bother.......

(5) Discover (Nice on call ins but really don't mean it and NOT helpful) I know this one goes against most people's experiences but not mine for sure.

Absolute worst lender I've ever dealt with was Target RED card and Crapital 1. WHY C1? For burning a perfectly good HP thru the EO dept after requesting the GM BuyPower WEMC limit be raised at anything but where it's been stuck at $600. GRRRR!!! I have beg, pleaded, and intelligently stated a valid case on their Toy Limit GM card but always falls on deaf ears. THIS IS THROUGH EO.

[AvadaKedavra]

1. Amex

2. Barlcays

3. Chase

4. CapitalOne

5. Citi

Haven't really needed any CSR support from the other cards that I have.

[Anonymous]

1. BofA

2. Citi

3. Chase

4. Barclays

[negg]

IMO, the best I've dealt with has been marriot side of chase. 

  The worst has been the uninformed csr from BofA. The lies they spew are off the charts. My fav "it's against fed law to give out a CLI without a hard pull". What about the cc companies that have gave me CLI without a hard pull. "they will get caught and be fined". 

   Outside of that I don't bother my cc companies. 

[Chris679]

1. Discover
2. Citi
3. Amex
4. Chase
5. BoA
6. Capital One