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How You Would Rank the Customer Service of All Your Issuers

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Anonymous
Not applicable
‎10-25-2014 08:30 PM
‎10-25-2014 08:30 PM

Re: How You Would Rank the Customer Service of All Your Issuers

1. Bank of America

2. American Express

3. NASA

4. CareCredit

5. Capital One

6. Discover

7. Citi

8. Barclay

9. US Bank

10. Chase

 

You can't have a top 5 ranking for your cards, and tie 2-3 issuers in each of the ranks. That's just being indecisive. 

 

Message 21 of 44
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chalupaman
Super Contributor
‎10-25-2014 09:32 PM
‎10-25-2014 09:32 PM

Re: How You Would Rank the Customer Service of All Your Issuers

Good point. Here's my new version of my list. It was just really hard to decide for the first few lenders at the top.

 

1. Amex

2. Chase

3. Discover

4. Barclays

5. BoA

6. CapOne

7. Citi

8. Comenity 

9. Sync Bank

 

 

Tradelines: Macy’s - $18k, Penfed Power Cash Rewards - $10k, Ethan Allen (TD Bank) - $5.7k, Kay Jewelers - $5.5k, Appliances Connection - $5.3k, Jared - $5.25k, Best Buy (Citi) - $5k, Dell Preferred Account - $3.5k, Samsung - $3.2k, Firestone CFNA - $3.2k, Capital One Platinum - $3k, Mercury MC - $2.25k, Williams Sonoma - $2.1k, Wayfair (Fortiva) - $2k, Amazon Store Card - $1.8k, Apple Card - $1.7k, NFCU cashRewards - $1.5k, CareCredit - $1.5k, B&H Photo - $1.5k, Adorama - $1.25k, Ebay MC - $1k, Sam’s Club MC - $1k, American Eagle - $1k, Ollo MC - $600, Mission Lane Visa - $500, NY & Company - $500, Walgreens - $500, Home Depot - $500, Target RED Card - $500, CapOne Secured MC 0 AF - $500, Penfed Overdraft LOC - $500

Current FICOS: Mid 640s-50s on all reports, Ch 7 BK D/C Aug 2019
Starting scores: EX - 534, EQ - 574, TU - 516 | Total TLs: $91k approx | Total Utilization: 17%, getting this back down
Message 22 of 44
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Anonymous
Not applicable
‎10-25-2014 09:55 PM
‎10-25-2014 09:55 PM

Re: How You Would Rank the Customer Service of All Your Issuers

1. Discover

2. Chase

3. CITI

...........

n-1. Capital One

n. Wells Fargo - the worst

Message 23 of 44
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Luscher
Valued Contributor
‎10-25-2014 10:28 PM
‎10-25-2014 10:28 PM

Re: How You Would Rank the Customer Service of All Your Issuers

I feel like DCU has very few reps or they are always busy^^^^^^ And whenever I get the one older man there he is rude, but every other CSR there is amazing
CHASE FREEDOM | AMEX BCE | | BOFA REWARDS | CITI TYP | Quicksilver | DISCOVER IT | Sallie Mae | CHASE CSP
--------$32,000-------------$30,000-----------$30,000-----------$30,000-----$13,000---------$18,200----------$15,000---------$6,500----

FICO - TU: 780 EX: 784 EQ: 781
Message 24 of 44
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One7
Valued Contributor
‎10-25-2014 10:37 PM
‎10-25-2014 10:37 PM

Re: How You Would Rank the Customer Service of All Your Issuers

BofA and Chase on top and Discover on the bottom. Discover's fraud protection in particular is by far the worst out there.

EX 810 EQ 805 TU 792 Diners WEMC 15k Chase United Club VS 15k | Hyatt VS 25k | Ritz VI 5k | Frdm VS 6k | CSP VS 5k | Mariott VS 6k | Amzn VS 16k Citi ExecAA WEMC 18k | TYP VS 7k | Costco VS 9k | Hilton Reserve VS 6k | Best Buy Visa 5k BofA Travel VS 30k | Cash VS 41k | Merrill+ VS 46k Barclay Rwds WMC 6k | Hawaiin WEMC 10k | JetBlue WEMC 8k | Aviator S WEMC 6k Amex Plat: NPSL | BCP 8k | SPG 3k WF Rwds VS 9k | Propel World Amex 25k | Dillards Amex 2k BBVA NBA Amex 10k Cap1 GM WEMC 8k | QS Visa 3k | Saks WEMC 9k NASA 30k Discover It 7k | US Bank Cash+ VS 15k | Flex Perks VS 20k ||| Total Rwds VS 12k | SG Rwds 11k | Walmrt MC 8k | Lowes 17k | Bowflex 9k | J Deere 15k | TJ Max 4k | Care 15k | HDepot 20k | Amzn 5k | PPal Extras 8k | Chvron 10k | Macys 15k | JCrew 18k | Marvel 8k | Stash VS 8k | Cabelas 10k | Statefarm 12k | Nordstrom Visa 10k \\\\Gardening since January////
Message 25 of 44
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pipeguy
Senior Contributor
‎10-25-2014 10:41 PM
‎10-25-2014 10:41 PM

Re: How You Would Rank the Customer Service of All Your Issuers

@Luscher wrote:
I feel like DCU has very few reps or they are always busy^^^^^^ And whenever I get the one older man there he is rude, but every other CSR there is amazing

As a new DCU member I have to admit they are great so far. Last night I sent them an email asking about where to find my checking account number since it doesn't show up under my account list and I was trying to set up a direct deposit. Tonight (Sta.) at 1055 PM I got a personal email back (by personal I mean not a stock form letter) answering my question and I did set up the direct deposit.

 

What Credit Union is working at 10-11 PM on a weekend answering email?

 

So far I'm impressed with DCU's customer service !

Message 26 of 44
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Anonymous
Not applicable
‎10-25-2014 10:42 PM
‎10-25-2014 10:42 PM

Re: How You Would Rank the Customer Service of All Your Issuers

1. Chase CSP
2. AMEX
3. Discover
4. Citi
Message 27 of 44
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salek10
Regular Contributor
‎10-25-2014 10:45 PM
‎10-25-2014 10:45 PM

Re: How You Would Rank the Customer Service of All Your Issuers

1. BofA/FIA

2. Amex

3. Chase

4. Discover 

 

I should say that so far all of these companies/banks have been great to me!! but that's how I would rank them 

My Wallet: BofACashRewards $12,500 || Amex EveryDay $12,000 || CSP $6,000 || Fidelity Amex $5,000 || Citi Double Cash $4,400 || Chase Freedom $4,000 || Chase Slate $3,000 || Discover it $3,000 || BofABetterBalance $2,900 || AmexCosto: $2,200 || ExpressStore Card 1,400

FICO Transunion: 730
Message 28 of 44
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msbia
Established Contributor
‎10-26-2014 04:59 AM
‎10-26-2014 04:59 AM

Re: How You Would Rank the Customer Service of All Your Issuers

USAA

NFCU

Discover

Amex

Macys 

Personal Credit? Check. Business Credit? Check.
Mission Accomplished.
Thanks MyFico!
Message 29 of 44
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Jaylima91
Established Contributor
‎10-26-2014 07:19 AM
‎10-26-2014 07:19 AM

Re: How You Would Rank the Customer Service of All Your Issuers

Hard for me to say one is better than the other since they've all been great to me. Except C1
Message 30 of 44
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