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How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

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Valued Contributor

How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

How exactly do you contact Cap1 EO now that the previously-dedicated phone number is no longer available?  Also if you've already e-mailed the Cap1 CEO (as was helpfully suggested by one of the mods here i think earlier), but no luck there either on that front?

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Senior Contributor

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

reach out via facebook or twitter and let them pass it on.

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Message 2 of 18
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Valued Member

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

what are you trying to accomplish
Message 3 of 18
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Valued Member

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

hope it's not for a CLI or a friggin metal venture card..
Message 4 of 18
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Valued Contributor

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?


@getchasome wrote:
what are you trying to accomplish

In an earlier thread/post here on the forum, I had talked about an older-generation Cap1 card product I have that had a SL of $500 and for which I have not been able to successfully advance the CL beyond $1,000.  One of the posters on that thread had recommended contacting EO, but I had heard that the EO number had been discontinued, and my attempts to reach out to the Cap1 CEO were unsuccessful, so I thought I'd create this follow-up thread.  I am ideally not really interested in applying for a new Venture or QS either though just b/c I am not fond off the new higher APRs that come with the card products that Cap1 is currently offering.

Message 5 of 18
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Valued Member

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

and that's why the number is gone. people are calling the executive office, a VERY busy department, for CLIs. come on... if you don't get one you don't get one. if you applied for a new card you'd get probably $3-$k that's what you have to do sometimes. pay your card more than once if need be but don't go to the executive office to ask for an increase...

that's like going to the ceo of your company and asking to take a lunch break
Message 6 of 18
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Super Contributor

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?


@getchasome wrote:
and that's why the number is gone. people are calling the executive office, a VERY busy department, for CLIs. come on... if you don't get one you don't get one. if you applied for a new card you'd get probably $3-$k that's what you have to do sometimes. pay your card more than once if need be but don't go to the executive office to ask for an increase...

that's like going to the ceo of your company and asking to take a lunch break

Upper level management needs to do that Smiley Wink.  I actually had a 100+ score increase, and the eo does help with that.  They are the only ones that can do a permanent Apr reduction.  Since OP has card with 9.9% interest, I don't think even the EO will help here (trust me, they don't go much lower than the lowest rates on the quicksilver product, so they may not want you to grow this card).  That being said, more luck converting to quicksilver, then later asking for cli.  IF you want to keep account.

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Valued Contributor

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?


@galahad15 wrote:

How exactly do you contact Cap1 EO now that the previously-dedicated phone number is no longer available?  Also if you've already e-mailed the Cap1 CEO (as was helpfully suggested by one of the mods here i think earlier), but no luck there either on that front?


The last time I did it (August), I emailed the EO and did not receive a call back for seven days. I then emailed again and got a call back in two days. They then give you a code to input at the number they provide. I hope this helps and is still correct. Good luck.

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Message 8 of 18
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Moderator Emeritus

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?


@galahad15 wrote:

How exactly do you contact Cap1 EO now that the previously-dedicated phone number is no longer available?  Also if you've already e-mailed the Cap1 CEO (as was helpfully suggested by one of the mods here i think earlier), but no luck there either on that front?


How long has it been since you sent your email?   They can take several days to respond.



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Message 9 of 18
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Super Contributor

Re: How do you contact Cap1 EO now that phone # is no longer available and already e-mailed CEO?

I would echo giving them several days to respond, but what are you hoping for? With the limit you have, even the EO is not likely to make it into a huge, useful limit -- Capital One is not known for large CLIs, generally fairly modest ones.

 

I totally get not wanting to app further, but you will probably be better off just applying for a new QS instead of hassling with EO to get this one bumped up. It will never see the growth you are after. Some Capital One products just get "stuck" and that's how it goes. You can reapply and potentially get a 5 or 10k limit right off the bat. I know you said the APRs are higher than you want, but it doesn't matter unless you routinely carry balances.

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