If Chase mimicked Amex's CLI policy would you consider them the best issuer?

[One7]

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@LawStudentCivilis wrote:

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@One7 wrote:

Cap 1 better than Chase??? Hahaha this made me laugh

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Well, then you can laugh for days! I have to file a complaint with cpfb in regards to Chase.  I did get some seriously sweet points this past quarter with my Freedom card and Lowes.  If it counts for anything I have a higher tiered card with Capital One, and I have had nothing but excellent service in contrast with Chase.

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That's unfortunate, hope it all gets worked out for you and good luck. I was referring to the overall "best issuer" comment, sorry but Cap 1 doesn't even come close. As far as the customer service part goes I have no reference with Chase because so far I haven't had to use it. I could go on for days about Capital One's bad services I've had but I wont. Like you said you probably have a much better card than my terrible one that'll never ever unsecure!! lol sorry

[Closingracer99]

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@irrational wrote:

I still would prefer Amex.

their online tools hands down best Chase. Chase's website feels like something from 2002.

also, Amex's CS is top notch. Filing a charge back with Amex is the easiest thing.

As far as acceptance, I've only ran into 2 places that don't take Amex. I just used my Discover.

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+1 

I been a Chase customer since 2008 for a Checking account and it's website is horrible. Amex and Discovers Website from my experience are one of the best looking websites. I do like Chases Credit cards part in fact since I do own a Chase checking account and when I want to pay my credit cards off it is an account tranfser so it takes out the money the instant i tell them to. 

about 99.99% of the places I go to always take Discover and Amex and only 1 or 2 places i go to reguarly doesn't take either So i would think acceptance is a non-issue these days at least in Bigger cities.

[LawStudentCivilis]

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@One7 wrote:

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@LawStudentCivilis wrote:

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@One7 wrote:

Cap 1 better than Chase??? Hahaha this made me laugh

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Well, then you can laugh for days! I have to file a complaint with cpfb in regards to Chase.  I did get some seriously sweet points this past quarter with my Freedom card and Lowes.  If it counts for anything I have a higher tiered card with Capital One, and I have had nothing but excellent service in contrast with Chase.

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That's unfortunate, hope it all gets worked out for you and good luck. I was referring to the overall "best issuer" comment, sorry but Cap 1 doesn't even come close. As far as the customer service part goes I have no reference with Chase because so far I haven't had to use it. I could go on for days about Capital One's bad services I've had but I wont. Like you said you probably have a much better card than my terrible one that'll never ever unsecure!! lol sorry

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No doubt, Chase offers a selection that Capital One cannot even compare to or should be mentioned in the same sentence!  Oh I will win, I know the law, and they violated the law.  They're my first cc though so I'm stuck with them.  But like so many have noted I really do like their 5% catergories and the ability to earn extra UR rewards.  So I went from a deep seeded resentment to, eh they're ok but I still have BOTH eyes on them. lol

[dave024]

I'm not overly impressed with Chase myself. They are the only issuer to ever take adverse action against me by lowering my credit limit when my balance was high. That was 8 years ago now. Also back then they increased my interest rate to 27.4%, which is ridiculous. They still refuse to lower it. My American Express card is around 10%. Also I think American Express has better protection as far as extended warranties and accidental damage for electronics.

[Open123]

Excluding cash equivalent redemptions and focussing primarily on travel rewards, Chase & Amex are without peer.

As to which is better would depend on a person's travel requirements, preferences and proximity.  However, in general, I think SPG is a better program than UR, and UR is better than MR.  Given the aforementioned hiearchy and my personal preferences, I'd still rank Amex as the top issuer, even if Chase were to mimic Amex's CL policy, because Chase will *never* mimic Amex's invaluable backdating.  In my view, Amex backdating is the single most valuable benefit of any issuer.

Moreover, all things being equal, given Amex's closed loop system and overwhelmingly one-sided merchant agreement, from a consumer's perspective, I will *only* use Amex for large purchases.  Amex's merchant agreement basically stipulates that they can at their sole discretion decide the matter of any disputes with cardmembers without *any* recourse from the merchant, which is considerably different from Visa's, MC's and Discover.  

So, for the (1) backdating, (2) consumer protection, and (3) SPG rewards, I'd have to opine that Chase, for my purposes, will never exceed Amex as the #1 issuer.

[mongstradamus]

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@Open123 wrote:

Excluding cash equivalent redemptions and focussing primarily on travel rewards, Chase & Amex are without peer.

As to which is better would depend on a person's travel requirements, preferences and proximity.  However, in general, I think SPG is a better program than UR, and UR is better than MR.  Given the aforementioned hiearchy and my personal preferences, I'd still rank Amex as the top issuer, even if Chase were to mimic Amex's CL policy, because Chase will *never* mimic Amex's invaluable backdating.  In my view, Amex backdating is the single most valuable benefit of any issuer.

Moreover, all things being equal, given Amex's closed loop system and overwhelmingly one-sided merchant agreement, from a consumer's perspective, I will *only* use Amex for large purchases.  Amex's merchant agreement basically stipulates that they can at their sole discretion decide the matter of any disputes with cardmembers without *any* recourse from the merchant, which is considerably different from Visa's, MC's and Discover.  

So, for the (1) backdating, (2) consumer protection, and (3) SPG rewards, I'd have to opine that Chase, for my purposes, will never exceed Amex as the #1 issuer.

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Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is. 

[Open123]

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@mongstradamus wrote:

Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is. 

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+1

This is my biggest issue too, since we're forced to use the Platinum abroad, which is hardly a rewarding card to use, all things being equal.  In my view, Amex should waive the forex fees on *all* of their charge cards, and offer an option have a no-forex SPG for a nominally higher fee, such as $95.

[mongstradamus]

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@Open123 wrote:

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@mongstradamus wrote:

Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is. 

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+1

This is my biggest issue too, since we're forced to use the Platinum abroad, which is hardly a rewarding card to use, all things being equal.  In my view, Amex should waive the forex fees on *all* of their charge cards, and offer an option have a no-forex SPG for a nominally higher fee, such as $95.

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Was my whole initial reason for apping for CSP its an no ftf card that is pretty versatile :-) 

[Open123]

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@mongstradamus wrote:

Was my whole initial reason for apping for CSP its an no ftf card that is pretty versatile :-) 

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For many Americans, the non-ftf isn't really a big deal.  

For instance, I think that i travel abroad more than most, and even then, foreign spending comprises of at most 10% of my expenditures.  While the non-ftf is nice to have, I'd wager the overwhelming majority of Americans would find it less important than other factors, such as rewards value, annual fee, and end-user experience.  Of course, for those who spend primarily abroad, then I'd agree that Amex isn't the best choice, and the CSP would be the better option on which to pay the fee.

[takeshi74]

The companies don't really matter to me.  It's the individual products that matter.  Why do you need a hierarchy and assistance in determining what that would be?  You should know where they stand if that matters to you.

Both have products that are useful and useless to me.  Their products are just tools.  Neither is really better than the other IMO since they serve different purposes.