Juniper/Barclays Relationship Charge?????????

[Anonymous]

I haven't used this card in a few months and I noticed a small reduction in my available credit. I called the CS line and after going through all the initial options I pushed zero to get a live CSR. A recording informed me that I would be charged $15 to talk to a relationship manager! Are you kidding me? Has anyone run into this? I hung up immediately. 

[Creditaddict]

omg that is aweful. I have never heard of such a thing.

[Anonymous]

And their CS # isn't even an 800 number so it's a long distance call!

[Anonymous]

oui, they are sticking it wherever they can....

[Chazman]

I found out about the live-person charge about 6 weeks into my account, when I tried to pay on-line twice in the same billing period.  You can indeed pay as often as you like, but only after a couple of months aging.  Unfortunately, it cost me $15 bucks to speak with someone in New Delhi to find that out.

Barclays/Juniper's been pretty good to me for auto CLI and their on-line access.  And the 8.99% rate (no fee) is my lowest.  I just email customer service now if I need anything, which is rarely.  Response time is about 24-48 hours.

[creditreformer]

wow, not even orchard and first premier/other 'less than stellar subprimes' do that

[smallfry]

I have the Sea Miles card have an 800 number and have never been charged to speak to someone.

[Anonymous]

Yeah, what card was this? I have called about my now closed Carnival Seamiles card on several occasions. It was a toll-free number and no charge.

[Chazman]

I've got the plain Juniper mastercard directly through Barclays. I know Juniper also uprovides cards for/through companies like Airtran. That's probably where the confusion lies in the different fees and available services.

[WhirledPeasPlease]

They should pay ME 15 bucks to talk to their CSRs.  I spent about 15 min on the phone with them trying to find out why they advertise a 'credit score' for the Travelocity product, but it's NOT an option when I login to my account.

I like the card, I just hope that I never have a reason to call them.  Ever.  Unless it's to close the account, I'm hoping I can stick to this.  Email sounds like a great idea.